Controller. Thermostat ; ordrng 1 Wci242213501 (Thermostat) and 1 WCI242249002 (Control assembly)

Customer concern microwave over heated. I proceeded to open microwave and found inner cavity of the microwave was burnt.

Customer complaint water not getting cold. I educate customer on how the water gets cold inside the fridge.

"Customer customer stated doors are getting hot, but they werent hot when I was present. Also complained of a sound coming from unit, but all sounds are. advised customer to clean grate in back with vacuum and to clean the front out as well more often. No issues found

"Customer concerns are unit wouldn't spin, and now isn't doing anything. Customer had unit plugged into a energy saver outlet, not supplying proper voltage. Plugged unit in different outlet, unit powered on. No further issue with unit."