Customer complaint unit leaking from the bottom. Diagnosis unit is leaking from the freezer section into the fresh food section. Unit is set to minimum in the freezer section and there is ice buildup on the evaporator as well as where the air goes thru to the fresh food section. Unit has a defective defrost thermostat. Ordering part return to fix unit.; ordrng 1 W11466252 (Wire assembly includes thermal fuse.)

"Customer concerns are unit is turning on when plugged in and will not turn off. determined it was bad relay on main control board, Part needed is EBR31002602 on encompass"

"Installed new main control, thermal fuse and bake element tested unit unit checked okay."

Customer complaint unit says service required. defrost the whole unit breaker off doors open with a towel underneath the freezer.

Customers complaint is after my first repair unit started making weird loud noises / diagnosis found one of the roller supports on front bulkhead to be loose and spinning on metal / did not notice previous repair / tightened roller on bulkhead and cleaned all wheels and shafts / re assembled unit is now making no noises / unit working to factory specs