"Complaint: not draining. Diagnosis unit drain fine, drain line is about 10.5 feet long, whatever water that is stuck in drain hose when unit turns off wil come back in to the unit. No error codes came up tested unit twice ,unit checked okay. Customer will need a plumber."

"Complaint: fresh food section not getting cold. Diagnosis ice build blocking vent and drains. Steamed out freezer section, tested unit, unit checked okay."

"Installed new main pcb. Tested unit, unit checked okay.

"Customer concers are far left burner isn't lighting. Couldn't find units tag. Tested burner, burner is working to factory specs. All burners are working to factory specs. No issues found."

Complaint: le error code. Diagnosis tested no spin. Tested ohms on stator between all 3 wires. Unit has a bad main pcb. Ordering part return to fix unit.; ordrng 1 EBR78534504 (Main pcb)