Customers concern is dishwasher not advancing through cycles showing an error code 3C done some tests and found two problems with this unit the circulation motor and the main board are defective will need new I will order now ; ordrng 1 DD93-01013A (Circulation motor) and 1 DD92-00059A (Main board)

Complaint: duct assembly burnt. Diagnosis piece of clothing burnt on to duct assembly not covered under warranty. . Ordering part return to fix unit.; ordrng 1 5209EL1001E (Duct assembly)

"Customers concern was ice cream not freezing hard its a little sponge, everything in the freezer is frozen solid including the bread which freezes @ 0 temperature is freezer was 4 unit is working to factory specs, customer understands."

"Customers concern is oven start and two top burners not responding on control panel/ user interface, I found two problems with this unit the touch panel/ user interface and the control board are defective will need new, part number for the control panel/ user interface is AGM73551660 and the board is EBR646249"

WASHER LG WM3997HWA Complaint: not draining. Diagnosis unit has a bad drain pump. Replaced new drain pump from truck stock. used 1 4681EA2001T (Drain pump) from stock