Brian - West Islip, NY
Paul was a pleasure to work with. He was knowledgeable and courteous.
Robert - Middle Island, NY
Not the best experience, it’s took 4 attempts to fix my washer and I had buy a tool for tech to complete it on the 4th attempt so there wouldn’t be a 5th visit.
Awful in every way
Annabel - Montauk, NY
Two weeks to even schedule appointment, no instructions to turn off fridge so took another week, $800 later - fridge still not working. Renters came in - told the technician was on holiday. Had to buy a new fridge. Will make sure I spread the word how bad fleet appliance is.
Thomas - East Quogue, NY
The tech that came to fix washer was professional, wore a mask, and did a fantastic job!
Nicole - Riverhead, NY
Neil - Calverton, NY
A polite, knowledgeable and great representative of your company.
Bob was very nice and so helpful. He came into my home as a real gentlemen and took care of the problem. Excellent.
Solange - Medford, NY
Good service. Expensive.
Robert - Westhampton Beach, NY
Grant - Southampton, NY
Strong communications on parts and installation
Shawn - West Sayville, NY
They did a great job very near the bathroom where the machine lays is a very tight closet and the machine is stackable had to be taken apart they did a great job !!!! Very clean no marks on the walls or floor and most important no leaks !!!! I highly recommend them .
Ulf - Southampton, NY
No ice. First visit wrong analasys put us through 48 hour defrost and relocating all content in fridge Second visit said no water and could not work on plumbing. Water good up to waterfilter that was installed with fridge so should be considered part of fridge. Nothing fixed after several weeks of delayed appointments
Thomas - Patchogue, NY
Kenny Brundage arrived on time. He was polite, very professional and worked neatly. He went to work promptly. Kenny did go online to see if he was able to obtain the necessary part, but unfortunately it was no longer available due to the age of machine.
Scott - Bellport, NY
They were very helpful
Jefferson - Port Jefferson, NY
Paul as always is very professional and a pleasure to deal with
Robert - Coram, NY
The only issue was the length off time to get the compressor part, which down graded the overall experience
Greg - Miller Place, NY
Brian - Westhampton Beach, NY
Victor - Miller Place, NY
I was satisfied with the tech and his work.
Lilian - Medford, NY
Great Service... Professional … Very neat and quick. Would use them again ...
Shirley - Holbrook, NY
Michael - Wading River, NY
David - Sayville, NY
Customer service was polite and professional, working around my schedule. Technician was respectful and clean and worked quickly to repair my refrigerator.
Dianne - Northport, NY
Great service prompt
Stephen - East Northport, NY
Excellent service. I had a medical emergency and they worked very hard to get everything done timely for me. I really appreciated that
very very good service .
Frank - Deer Park, NY
prices way way way to HIGH , will check next time for a better price
Reliable company. Capable technicians.
Lenny - Westhampton Beach, NY
Deborah - Amagansett, NY
Fleet was very communicative, and knowledgeable. Basically terrific.
Marissa - Holtsville, NY
We called fleet due to a drainage error on our washing machine. Although getting a technician to the house was quick (the following day) and the technician showed up on time, he did not do anything when here. We’ve had the washing machine for 8 years, he told us the way our drain pipe was installed was incorrect & we needed to change it. I asked how can that be if we’ve had the washer for years, he said he’s seen it happen many times. He said if that’s not the problem, we need a new drain pump (over $300), without looking at the washing machine AT ALL. He did not open the washer, did not look at the pump, the filter.. nothing. We paid the $120 fee, for what i don’t know, but we paid hoping what he suggested was indeed the problem. Well the following day my husband changed the drain pipe as the tech recommended. We ran a load of laundry and the same error code came up, tried a few times and constant code. Instead of calling him back to charge us more money to do nothing again. We googled the problem & was able to fix it ourselves. The washing machine needed the filter cleaned. Wouldn’t recommend. Waste of money. Google your problem, you will get more Anwser’s.
Cindy - Rocky Point, NY
Repair man was prompt service was good I felt the price was Way too high but the manufacturer told me to use them so I was kind of over a barrel
Mark - Commack, NY
He came prepared with the new part and he did a great job fixing the range hood light switch assembly!
Jennifer - Calverton, NY
The repair technician was very professional fully explaining the problem and the solution. I was most impressed with him and would recommend him and Fleet to anyone seeking help
Sandra - Central Islip, NY
So far my refrigerator is not working
Response from Fleet Appliance Repair:
Hello, I am sorry that your refrigerator is not working. Please give us a call and we will promtly send A technician over to make sure everything is working properly. Our number is 631.286.7899. Thank you.
Catholic Charities - Hampton Bays, NY
The repairman needed to come a second time, but issue was resolved fairly quickly.
Michael - Wading River, NY
Excellent service and service man
Lisa - Blue Point, NY
The serviceman was excellent. He had recently done a repair for my mother as well and she was also very pleased. I will definitely recommend Fleet for appliance repair. Thank
Noel - Patchogue, NY
Constance - Bayport, NY
Lam - Central Islip, NY
Pamela - Miller Place, NY
Just when its needed the least, our refrigerator/freezer quit on us! Despair set in quickly when we thought we needed a new unit. With all of the restrictions on home delivery/installation in place, our only hope was a certified GE repair service who would be able to bring our unit back to functional life. Fleet saved our refrigerator with the right part and it sprang back to life as good as new! And significantly less than a new unit of the same quality. What a relief to know that they are there for us in good times and the most difficult times! Thank You!
Very good service quick and efficient
Chris - Hampton Bays, NY
Ryan was great and fixed the problem
Straightforward and Knowledgeable
Scott - Commack, NY
Kenny has been a constant in a series of problems that we’ve been having with our LG washer - he’s been on top of everything that’s been required of him and has been doing everything within his power to make my washer run without incident.
Bernadette - Manhasset, NY
Wonderful. He was terrific and i learned a lot from him too! My dryer has been working great as he said it would. 👍
Claudia - Setauket- East Setauket, NY
The service man was courteous and professional
Quick Quality Service
Bill - Blue Point, NY
Chad - Setauket- East Setauket, NY
Mike - East Patchogue, NY
Great clean fast service at a great price.
Pam - East Hampton, NY
Kenny provided great service.
Judy - Northport, NY
"Nylan - Lake Ronkonkoma, NY
Richard - Islip, NY
Called for a dishwasher repair, paid for a new pump, dishwasher still not functioning properly. Second visit, repair man tries to insult my intelligence by making up lie after lie about why the appliance doesn’t work correctly. Every time I countered his excuse he made up a new story, basically saying that my appliance was not installed properly and I would need to call a plumber to fix it ( after having spent $400 to allegedly fix it). Meanwhile I’ve had the unit for 5 years and no issues till now so if it was installed incorrectly it would have malfunctioned long before now. So 3 visits and $400 later I’m hand washing dishes.
Kyle - Oakdale, NY
I have used Fleet for many years and have been happy with service & pricing is fair.
Swift and Easy!
Rich - Mount Sinai, NY
Tech came in and recognized the problem right away. Replaced the pump to my washing machine very quickly. Was very courteous and practiced social distancing while wearing a mask the entire time. Will definitely use again.
Alison - Patchogue, NY
Andrew - Deer Park, NY
Service technician was great. Nice, fast and efficient.
Jeremy - Patchogue, NY
Took over a week to get parts in, they got the wrong parts, then tried to charge me for ordering the right parts even though they gave me a quote. Then when they got the right parts they couldn’t fix it anyway. They charged me $120 for doing nothing and couldn’t fix it. Very annoying, customer service wasn’t on same page with quotes, when the guy was showing up etc. won’t use them ever again
Gina - Lindenhurst, NY
Everything went very well from the first call to the completion of our washing machine being repaired.
Bill - Huntington, NY
Pamela - Stony Brook, NY
Fleet Appliance Repair can receive only the highest of accolades. The attention to customer service is beyond reproach. I highly recommend Fleet!
great service, Ryan was very knowledgeable and helpful.
Frank - Patchogue, NY
Justin - Mastic, NY
Lorenza - Patchogue, NY
Great & professional service.
Staci - Coram, NY
I was told I was going to receive a phone call with the next steps to repair my dishwasher and I have heard NOTHING.
Vanessa - Bay Shore, NY
Problem Resolved Efficiently
Maybe the unit should be tested before repair person leaves!!!
Bruce - Centerport, NY
While Ryan was quite polite, yet after the repair was completed and paid for, he left without testing the machine. He didn't even plug in the machine. When i plugged in the machine, the piece was still not working correctly and he had to return to reinstall the piece. Frankly, i am was not impressed and quite frustrated.
"Barcia - Holtsville, NY
Mary - Westhampton Beach, NY
Fleet Appliance showed up on time and did a terrific job. The technician was very knowledgeable and also honest about the problem. He presented us with a few options and we ended up replacing the dryer (and therefore not following thru with the repair). We really appreciated the prompt and excellent service!
Service was great, service man extremely polite and professional
Peter - Westhampton, NY
I was satisfied
Cliff - Patchogue, NY
Ryan was fast and did a great job repairing my dryer
Judy - Northport, NY
Kenny is professional, polite and knows his job. A pleasure to have him come into my home especially in these scary times.
Paula - East Quogue, NY
Completely Wrong diagnosis. Ordered a part and the day of installation the second visit we were told I needed 2 Additional parts after waiting 3 weeks for first part delivery There was nothing wrong wt any of the parts . All we had to do was vacuum out the line which we did and the dryer works very well I called the office to complain and to be reimbursed for the wrong diagnosis Please get back to me Thank you Paula
Great price & service
Richard - Lake Ronkonkoma, NY
Your service man was very knowledgeable & wonderful service very nice person
Realiable and reasonable!
Diane - Smithtown, NY
Dependable, professional and honest business transactions.
Fast and Professional
Brianne - East Northport, NY
Ryan - Huntington, NY
Fleet always has great customer service, from the phones to the technicians
Very good service
Manuel - Commack, NY
Very happy ,satisfied , fast and very good service!!
Erin - Lloyd Harbor, NY
Quick Response, Thorough.
Ken - Bohemia, NY
Job done when promised. I have used them multiple times and have only good things to say.
Ronald - Bay Shore, NY
Technician just showed up without calling, so unprofessional.
Tina - Coram, NY
Happy with the service problem fixed!
Service man was excellent
Tim - Blue Point, NY
Fast & Reliable
Dakota - Centereach, NY
Came out quick, diagnosed the problem and repaired the following week when the part came in. Very good. Recommend.
The repair from hell
Michael - Dix Hills, NY
My under warranty, LG fridge has been out of commission for 6 months. THEY CAN'T SEEM TO FIX IT.. When it failed, I bought a new one. I transported the broken one to my office, since I figured I would get it fixed and used it in the employee break room. Well, without ANY LOGIC or REASONING, Fleet refused to come to my place of business to service it. So I humped it back home, only for the tech to tell me, he can't work on it, because LG made a mistake on the serial number. So I contact LG and get that straightened out. Then the tech "hurts his back" and I have to wait another month.. Well, he finally came this past Friday and said it was fixed. On Sunday, the FREEZER went from 28 degrees to 40 degrees in a matter of hours, so I unplugged it. I left a voice mail, no reply.. I called and called Monday until someone finally answered the phone. I asked to speak to the owner or the tech who came. She refused. I explained the problem, and she tells me to plug it back in. I explained that there still must be a refrigerate leak and the compressor will burn itself out once the refrigerant leaks out completely. This has happened to this unit twice already and LG keeps sending new compressors and parts. Also, air conditioners typically have a pressure switch to keep this from happening, but fridges do not. I was trying to keep them from having to replace MORE parts and waste more time, letting them know there is still a leak.. The receptionist does not care, It fell on deaf ears.. She is CLUELESS and is like a robot.. She doesn't listen and keeps repeating the same thing over and over and over. I know more about refrigeration than she does. Save yourself the time and aggravation and find a real company to fix it. If the owner of Fleet sees this, please contact me.. NO ONE should have to experience the shoddy service i have been given.
Ritamarie - Bayport, NY
Very professional and friendly
Mark - East Quogue, NY
Easy and professional
"Ruch - Hampton Bays, NY
Theshield - Holbrook, NY
Technician Kenny was outstanding! Honest, friendly, professional, and super knowledgeable. Showed up on time and wore protective gear! You couldn’t ask for a better technician, seriously.
Very satisfied found problem right away arrived when they said they would
Richard - West Islip, NY
Technician came in found problem ordered part came back in a couple of days and fixed it. Thanks
Leslee - East Quogue, NY
Zephyer Beverage Cooler Repair
Sergio - Setauket- East Setauket, NY
Greate Service, Showed up on time. Completed the repairs timely and professionally.
Great, quick service
Colleen/jon - Patchogue, NY
Ryan was wonderful. He gave us direct information on what was wrong and helped us figure out what the best way was to handle the problem. Our stove works like it is brand new now!!!
COVID 19 Great
S customer - Central Islip, NY
Professional during a time of uncertainty - customer service contacts friendly and polite; technician was polite, friendly, efficient and followed CDC guidelines
Prompt service; knowledgeable; excellent
John - Holbrook, NY
Robert - Bayport, NY
Denise - Smithtown, NY
Fleet repair was a pleasure to work with. They came the next day to diagnosis the problem with the oven and was back within the week to fix it. Everybody was very pleasant.
Sophie - Bay Shore, NY
mechanic was very nice, friendly and knew his job. thank u.
Stacey - West Islip, NY
Ryan the repair tech was great. He was knowledgeable, well spoken and a pleasure to deal with. Would recommend again and again.
Excellent service !!
Kevin - East Islip, NY
Very happy with the level of service. Kenny (repairman) was top notch !
Judy - Northport, NY
Ken was professional, knowledgeable and pleasant.
Kim - Selden, NY
Excellent Service Honest Repairman
Patricia - Lindenhurst, NY
Paul was fantastic, on time, honest and properly socially distant. He could have easily tried to convince me to fix the awful cloths washing machine that I have, but he did not. He was professional, pleasant, efficient and honest. I will definitely recommend in the future.
RR - Rocky Point, NY
Office staff very helpful and accommodating. Technician knowledgeable, efficient and in these times of corona virus concern, followed all safety protocols. I highly recommend Fleet appliance
James - Patchogue, NY
Very polite and Knowledgeable repair tech.
Anita - Roslyn, NY
Thomas - Holbrook, NY
Well done, quickly and reasonable cost
Michael - Commack, NY
Debbie - Smithtown, NY
To the point - quickly diagnosed the problem
Colleen - Kings Park, NY
Great job and would recommend
"Patel - Sayville, NY
Very efficient and listened to and addressed the problems
Frank - Setauket- East Setauket, NY
Seemed to go the extra mile with recommendation
Raymond Great service
Raymond - Lake Ronkonkoma, NY
Paul was excellent and a gentleman. Knew what he was doing ! My wife was very pleased . A happy wife is happy life. Thanks again for a job well done
Rita - North Babylon, NY
Paul was polite, quick, clean and proficient. Thank you for that.
Five stars service
Roxana and Hans - Central Islip, NY
It is my first time using fleet appliance, I called because my new LG refrigerator was having a loud noise, they were quick and schedule me right away, very organized, puntual and profesional, the Tecnician Paul was awasome, a really expert troubleshooting the issue, he discover the problem and came back after a couple business days with the new part, so far my refri is working back again without the noise so I’m very happy with the service fleet appliance provided me, thanks guys for the great experience, over here in Long Island a lot of contractors don’t have a clue how to treat the customers and even sometimes to fix the problems, again thank you.......
Experienced friendly technicians! Great service & reasonably priced.
Phil - Port Jefferson Station, NY
Problem on my 10+ years LG washer quickly diagnosed & expertly repaired
Sean - Centereach, NY
He was Very knowledgeable and respectable. Very clean work habits. Thank you.
Richard - Bellport, NY
Very happy. Would use again
Jessica - Remsenburg-Speonk, NY
Paul was on time, knowledgeable, quick and efficient fixing my dishwasher!
Not A Customer - South Farmingdale, NY
Very deceptive regarding the way the $109.95 service call charge is applied to the price of fixing the appliance. We were told the service call charge would be taken off the price of fixing the appliance. But that actually is NOT the case. The service charge is not APPLIED to anything, it is waived. That is not the way we understood it to be, and the price actually was $119.43 including the tax if you choose NOT to get the appliance fixed, which is what we did.
Pat - Hampton Bays, NY
Paul was great . Excellent mechanic.
John - Commack, NY
Kenny was great. Professional, knowledgeable, friendly, took the time to explain the issues with my appliance. I’m very satisfied.
Diane - Greenlawn, NY
Ryan was not only pleasant, polite and smart but exceedingly competent to help me with a repair to my Fisher Peykel washing machine. Parts are expensive but worth saving the machine. Would recommend him and Fleet with confidence anytime. Thank you!
Edward - Medford, NY
Our repairman was diligent, efficient, helpful and knew what he was doing. He fixed our washing machine quick column and it is working well.
LG condenser repair
Kathleen - Lindenhurst, NY
Handled quickly and smoothly. Repairs were completed within the stated time frame. Tech was competent and professional.
Michael - Westhampton, NY
Robert - Wading River, NY
Joe - Lindenhurst, NY
They Had to test and change a number of failed parts on my dishwasher and got it up and running thank u to Paul and Kenny who did the repair and thank u Connie and Sandra in the office for their help as well.
Rebecca - Smithtown, NY
Paul was on time and very efficient and was able to detect and fix the problem immediately. He was very friendly and courteous and probably the nicest servicemen we’ve had come to our house! Can’t say enough great things about him! Wouldn’t hesitate to recommend him to anyone!
Anne - East Northport, NY
Good need another service
Kathleen - Kings Park, NY
The refrigerator started leaking again today and making the noise
I am happy with my oven repair
Linda - Farmingville, NY
Joao - Medford, NY
He was a super nice guy and was very pleasant! Amazing service!!
"Fortcheralisonnick" - Lake Grove, NY
Paul was great to deal with. Very professional and got the job done quickly. Scheduling is difficult which is no reflection on the technician. Having to wait until the day before to find out if it’s a morning or afternoon window is a bit ridiculous. Not very convenient for those of us who work.
Paul has a lot of experience
Achraf - Copiague, NY
Very good service on time explained everything perfectly
Renee - Holtsville, NY
Michael - Westhampton, NY
The guy on time neat and precise.
Monica - Dix Hills, NY
Kenny is a great service repairman
Marie - Deer Park, NY
When LG finally sent the part, it was quick on Fleet’s part to install. Thank you Fleet!
Molly - Setauket- East Setauket, NY
DH - Lindenhurst, NY
Range hood repair
Yobani - West Babylon, NY
Excellent service, found the problem quickly, it was a motor issue. They ordered the part and was defective. A new order was sent and got part within a couple days. The gentleman working was very professional and installed the new motor in couple visits.
Good customer service, prompt and friendly
James - Riverhead, NY
Great customer service
Michael - Commack, NY
Fleet stuff and technicians are very professional and care about meeting customers expectations, and take pride in their work.
Afshan - Mount Sinai, NY
William - Miller Place, NY
Paul the tech is a ultra professional he came to our home in a timely manner pleasant personable completed the job like an episode of This Old House. Keep up the good work Fleet Appliance!
Robert - Babylon, NY
Tech was very knowledgeable,and courteous
A lot of nothing
Joseph - Lindenhurst, NY
Fleet was a big waste of time. Lowe's scheduled them to come over and fix our GE Washing machine. After 5 visits, 2 computer boards changed and a month and half of going back and forth to the laundromat the machine was still doing the same thing it was from the start, NOT WORKING !! Sheldon (the manager from Fleet) told us that Paul, the last repair guy at our house told him the machine was working and he couldn't help us anymore. IT WAS NOT WORKING. We called GE ourselves and guess what, GE gave us a total buy out of the machine, no questions asked. THANKS FOR WASTING MY TIME AND MILKING THE INSURANCE FLEET. I WOULD NOT RECOMMEND THEM FOR ANYTHING.
Patricia - Patchogue, NY
I was very pleased if I ever need another repair I would have him back again
Stephanie - Sayville, NY
Ryan was honest and very knowledgeable
You won’t be disappointed
Peter - Holbrook, NY
After dealing with a shady appliance repair shop for months getting nowhere, my refrigerator warranty department switched to fleet appliance. They are top notch. Technician Ryan was prompt, extremely knowledgeable and professional. He ordered the part before he left, 3 days later the problem was fixed. If you are looking for an excellent appliance repair shop look no further. You won’t be disappointed!
Paul - Centereach, NY
See note below, jury is still out. So far so good.
George - Huntington Station, NY
Can't share experience yet, one part replaced four others on back order. Will gladly share on completion of the job.
Very good service
Lewis - Dix Hills, NY
Service was very good, technicians were friendly and did a great job of fixing the problem with my dryer. I would recommend them.
Cary - East Hampton, NY
The Service Tech Ryan, was on time, very polite and knew the equipment he was working on so he was able to repair it very efficiently.
Great and efficient service
Mark - East Hampton, NY
The technician arrived on time, knew what he was doing, and had us up and running without fuss or delay.
Ralph - Huntington Station, NY
Service was fine
Stephanie - Sayville, NY
It took 4 times to diagnose problem one of the techs didnt consult boss
Teresa - Amityville, NY
first 3 techs kept saying it was the ice maker,but last guy corrected it & said it was thr valve.Which frigidare has been having problems with this issue.Finally after months fixed!!!!
jps - Port Jefferson Station, NY
We always go to Fleet for our repairs, and the we’ve never been disappointed. Fleet’s staff and technicians are always prompt, courteous, and knowledgeable.
Great fast repair
John - Smithtown, NY
My repairman was very respectful and well knowledgeable.
Stephanie - Sayville, NY
Ryan was very knowledgeable.
Lynn - Medford, NY
Great Service! On time!
Diane - Saint James, NY
John - Dix Hills, NY
Lisa - Medford, NY
Robert - Mastic Beach, NY
Susan - Huntington, NY
Carol - East Northport, NY
Kevin - Mount Sinai, NY
Susan - Saint James, NY
Beth - Greenlawn, NY
Repair man was courteous and fast thanks
Mjoann - Wading River, NY
Mr. Dowd was a very pleasant, friendly and professional service man.
Frank - Centereach, NY
Kenny did an excellent job repairing our Frigidaire Range . He was a true customer service professional and a credit to Fleet Appliance.
Peter - Smithtown, NY
Vito - East Quogue, NY
Joseph - East Islip, NY
Professional repair of LG refrigerator
John - Brentwood, NY
Technician Bob D. was professional and made a great repair of my LG refrigerator. It is working great now.
Paul - Smithtown, NY
Very professional and concise. I’m confident the problem 2 other repair services couldn’t fix was resolved.
Mike - Smithtown, NY
Service tech giid
Ryan - Sayville, NY
Service tech was nice. I asked the woman on the phone if they had the parts to repair the microwave typically and she said yes. Come to find out they don’t stock those parts. Wasted 119$
efficient and courtesy service
Barbara - North Babylon, NY
Elsayed - Kings Park, NY
Keith - East Patchogue, NY
Awesome. Real nice person. I always ask for him to come to my house. Always fixes what is wrong on first try
very responsive and punctual. Great job
Barry - Remsenburg-Speonk, NY
Ernie - Westhampton Beach, NY
Quick installation. Now have ice again.
Great service! Extremely nice guy
Marco - Bay Shore, NY
He was a great serviceman with a lot of knowledge and also very friendly
Rob - Patchogue, NY
Knowledgeable, prompt and neat! Great experience!
Great fair and fast service
Kevin - East Patchogue, NY
Fleet came with in a few hours , were very professional, but most importantly charged a very fair price. My dishwasher pump needed to be replaced but was over 5 years old and discontinued. Fleet only charged the initial hour consult fee. Very fair
Joan - Middle Island, NY
On time, professional and knowledgeable
Teresa - Wading River, NY
Kenny’s da’ man !!
Bob - Halesite, NY
Though he had not much to work with, I feel we better understand what’s going on - he was a great communicator !!
Great costumer service
Britany - Ronkonkoma, NY
Very informative and friendly was a pleasure to have Paul help me
Great customer service
Cara - Calverton, NY
Katsionis - Bay Shore, NY
Sharon - Brentwood, NY
Experience was great
Chris - Lake Ronkonkoma, NY
Reliable, explained in detail what was wrong so I was able to make a decision on my repairs
Kathleen - Brookhaven, NY
Very professional and knowledgeable. They stayed in touch with appointments. They did an excellent job.
Charles - Huntington, NY
Great friendly service
Great service, prompt, knowledgeable
Maureen K - Lake Ronkonkoma, NY
Would definitely use Fleet again & Paul was terrific!
Very Proffessional & Competant
Stephen - Medford, NY
Technician was very professional and competent. Came on time (called first), began to diagnose the problem immediately and spent time on the repair after explaining what the problem was. Appliance was fixed to my satisfaction. I will definitely use this service again if necessary. Well done.
Susan - Huntington, NY
Came on time, pleasant and helpful, fixed problem and gave me instructions on how to use fridge.
Ray perini - Huntington, NY
The two technicians who responded to our calls for help were prompt, courteous, professional, and knowledgeable. I would urge you to reward these employees with generous year-end bonuses they reflect well on your company
RANGE SAMSUNG NE58F9710WS/AA "8/31/20 10:58: PD there 8/31 MON, 10:57 to 10:57,i I spoke with Bob on this we need to look into this on LastPass I dont have this needs to be installed on my iPad as per Bob hoping theres a bulletin on this we please need to try a look this up Shelly if you need help doing so please call Bob.;"
RANGE ELECTROLUX EW30ES65GSD Replaced controller now have F 20 code need to re-order part; ordrng 1 Wci316556610 (Controler)
MICROWAVE GE JVM7195SK4SS "When I was installing new parts I noticed another other problem will need the door micro switches and housing also defective,BUT I WANT TO SPEAK WITH TECHNICAL SUPPORT ON THIS BECAUSE THE FIRST 2/3 times the microwave heats also the cabinet is getting quite hot on the inside.;"
RANGE BOSCH HBLP651LUC/01 Wrong part. They gave me display and I need touch panel. Return display and order touch panel. ; ordrng 1 11005328 (Touch Panel)
REFRIGERATOR MIELE KF1911VI/43 Reference 1004731111 unit needs water inlet valve. Quote: $85.00 and customer accepted. Order parts and return to fix unit. ; ordrng 1 7222012 (Water Inlet Valve)
RANGE VIKING n/a Complaint: No Bake. Diagnosis: Opened oven time find dual bake burners. Both igniters were only pulling 2.75 amps. They both need to be replaced. I did not have 2 I only had one igniter. Spoke to Brandon and he is stocking me up with igniters. Reschedule for Thursday on the way out East. Quote: $640.10 and customer accepted and made deposit of $320.00 via card.
RANGE THERMADOR PODM301J/01 Complaint: 5 Error Code. Diagnosis: Turned unit on true convection setting and could not recreate problem. Did some research and found Error Code 5 is defective main board. I will speak with Bob on this on how to go forward if problem happens again. This unit will need oven dolly to be serviced. Customer paid service fee via card.
REFRIGERATOR DACOR EF48BDCBSS Complaint: Everything in Fresh Food Section Frozen. Diagnosis: Put unit into diagnostic mode and found bad thermister and damper not closing. Both parts need to be replaced. Quote: 590.00 + tax and customer accepted and made deposit of $300.00 via card. Order parts and return to fix unit. ; ordrng 1 67001342 (Thermister) and 1 67001900 (Damper)
REFRIGERATOR SUB ZERO 642S Complaint: Freezer not cold. Diagnosis: Tested voltage to freezer fan motor and got it. Freezer fan motor that was defective and needs to be replaced. Order parts and return to fix unit. ; ordrng 1 4200160 (Freezer Evap Fan Motor)
REFRIGERATOR SUB ZERO 650/S "Did not have correct part. I now have the correct part. Pleases schedule for Thursday AM, 10 to 12.;"
REFRIGERATOR LIEBHERR C 1601 Replaced inverter per lei era now said need controller part nla spoke to bob ;
WASHER GE GUD27ESSJ0WW Replaced shocks unit wont spin spoke to g e have bad motor unable to look up part ;
REFRIGERATOR LG LSC27925ST Complaint: ice not coming out of the ice maker. Diagnosis unit needs a new ice maker. Quote is 445.00 plus tax. Customer accepted Took a deposit of 220.00. Return to fix unit.; ordrng 1 5989JA1005H (Ice maker assembly)
DRYER LG DLE2516W Complaint: no heat. Diagnosis unit has a bad high limit thermostat. Quote is 305.00 plus tax. Customer accepted paid a deposit of 150.00 via card. Return to fix unit.; ordrng 1 6931EL3001E (High limit thermostat)
DRYER WHIRLPOOL GGW9250PW0 Complaint: no heat. Diagnosis unit has a bad igniter. Quote is 360.00 plus tax. Customer accepted paid a deposit of 180.00. Return to fix unit.; ordrng 1 279311 (Igniter)
DISHWASHER LG LDS4821ST "Tried calling customer ,order part ; ordrng 1 4681ed1004r (Pump)"
MICROWAVE ELECTROLUX EW30SO60QS Customer Complaint no display needs board fuse and switches also needs Oven dolly to pull; ordrng 1 5304461114 and 1 5304470557 and 1 5304480634 and 1 5304493153
WASHER GE WJSR4160DAWW Complaint: unit not spinning. Diagnosis unit has a bad timer. Quote is 485.00 plus tax. Customer declined. Paid service fee via cash. Email is email@example.com
WASHER BOSCH WAT28401UC/14 Tech misdiagnosed unit has tear in boot ; ordrng 1 00706276
REFRIGERATOR FRIGIDAIRE FPBC2277RF "Installed new inverter, compressor now on unit starting to cool"
REFRIGERATOR FRIGIDAIRE FFTR1821TW Customer complaint condensation in refrigerator to be gasket is ripped and door is rubbing on bottom need to order doorstop frame and gasket; ordrng 1 242193206 (Gasket) and 1 249312421 (Door stop)
REFRIGERATOR GE GSL22JXMLB "Customers concern is no cold I found the problem to the the compressor is defective pulling 0.35 amps will need new compressor and dryer filter plus labor I gave the customer a job price of 1,454.55 customer refused repair service fee today only. Paid to office with credit card."
WINE COOLER XO FG4H2272UF "Customer concern was noise from wine cooler, I found the noise customer was talking about to be normal operating noise for this unit fan and compressor, this wine cooler is working to factory specs, THIS IS A WINE COOLER KO BRAND MODEL AN SERIAL NUMBERS DONY MATCH I TOOK PICTURE OF TAG"
DRYER FISHER & PAYKEL DG62T27DW2 "Customers concern is dryer making a squiring noise when turning, I spoke with Jim at technical support done some tests and found the problem to be the drum bearing on the left hand side is defective will need new,I gave customer a job price of 594.95 plus tax = 646.21 customer refused repair product code is 96163-Ac paid to office with credit card."
REFRIGERATOR SUB-ZERO n/a "Customer concern is frost forming on the bottom of the back wall of f/f section of unit also freezing food at bottom not cold enough at the top, I spoke with Bill at technical support done some tests and found the problem to be the defrost thermistor is defective needs new cut off quick conects, and hard wire new thermostat, ON THE EVAPORATOR NOT BACK WALL THEN Clear error codes by holding alarm button for 15 seconds, I gave customer a job price of ??448.61 plus tax = 487.61 customer wants job done I took a deposit of 50% 243.80 I will order part needed now customer paid office with credit card.; ordrng 1 4204150 (Thermistor)"
REFRIGERATOR LG LFC21760ST Complaint: no ice. Diagnosis unit has a bad ice maker. Quote is 515.00 plus tax. Customer accepted paid a deposit of 250.00 via card.; ordrng 1 5989JA0002N (Ice maker assembly)
RANGE FRIGIDAIRE DGGF3054KFB "Customers concern was oven not heating, I found the problem to be the bake ignitor was defective,I gave customer a job price of 375 plus tax,customer wanted job done I installed new ignitor from truck stock tested now working to factory specs,; used 1 5303935066 (Ignitor) from stock"
WASHER MAYTAG MLG2000AWW "Installed new drain pump. Tested unit,unit kept turning off after 20 seconds. Unit also needs a motor conversion kit. Quote is 375.00 plus tax. Customer accepted paid a deposit of 180.00; ordrng 1 12002039 (Motor conversion kit)"
DISHWASHER LG LDF8072ST "Installed new drain hose tested now working to factory specs, collected balance due."
REFRIGERATOR DCS RX215UJX1 Installed Damper and tested unit. Unit is running to factory specs. Customer paid balance via card.
WASHER SAMSUNG WM2016CW Replaced drain pump new drain pump leaking need to order part; ordrng 1 Dc97-01700a
REFRIGERATOR ARISTON BDR 190 NA I already diagnosed these units. The part numbers are in the old tickets along with quotes. Connie said no parts were ordered. ; saved tckt
DRYER MIELE TOUCHTRONIC T9800 Complaint: No tumble. Diagnosis: Opened up dryer and found defective belt that I installed a month ago. Housekeeper must be over loading because pulley is fine. Re-order belt and return to fix unit. I told customer to watch how much housekeeper loads to avoid this again. ; ordrng 1 6626861 (Belt)
RANGE LACANCHE VOLNAY DUS100150TED- Installed thermal couple and electro mag and tested unit. Unit is running to factory specs. Customer paid balance via card.
BARBEQUE LYNX L36PSFR-1LP Installed micro switch and tested unit. Unit is running to factory specs. New quote was $760.40. Customer paid balance via card. The kit she bought will not work on this BBQ.
BARBEQUE KALAMAZOO K1000HB Installed front panel and tested unit. Unit is running to factory specs. Balance was prepaid. ; saved tckt
RANGEHOOD PROLINE PL-A01-36 I took the picture of the transformer and sent it to Joclyn. She said the lights are on back order and she will research the transformer to get the hood up and running. She will call me when she finds out if transformer is on back order. ; saved tckt
DRYER LG DLEX3570W Complaint: Clothes not drying on automatic cycles. Diagnosis: Found that customer has to use times dry for clothes to dry. Found defective moisture sensor. Quote: $316.25 + $250.00 travel and customer accepted and made a deposit of $275.00 via card. Order parts and return to fix unit. ; ordrng 2 6500EL3001A (Moisture Sensor)s
RANGE GE JGBS23WEA1WW Customer complaint bake not working and issue to be faulty Bake ignitor estimate 325+ tax customer wants repair done with paid balance on charge spoke to the office for card verification showed customer unit working; used 1 5303935066 from stock
REFRIGERATOR FRIGIDAIRE FPBS2777RF1 Replaced inverter compressor running sound customer unit working to factory specifications customer paid balance on charge
DISHWASHER FISHER & PAYKEL DD24DCTX7 "Customers concern is upper drawer not cleaning and stops mid cycle not draining,I done some tests and found the problem to be the rotor motor is defective will need new I will order first thing in the morning. This is a product number 84653-A; snapped 2 QuickPics"
DRYER ELECTROLUX EFME627UIW0 "Complaint: unit not spinning. Diagnosis customer not closing the door all the way. Tested unit, unit checked okay. Customer paid service fee via card. Email is firstname.lastname@example.org"
WASHER WHIRLPOOL CABRIO WTW7800XW0 "Complaint: unit not not spinning. Diagnosis tested unit on rinse an spin, and also quick wash. Unit checked okay could not recreate problem. Customer paid service fee via card."
BARBEQUE LYNX L42PSR-2-LIP Unit also needs two gas valves installed and they need to be ordered. Order valves and return to fix unit. Will return LED harness and knobs to office. Office called to reschedule. ; ordrng 2 32486 (Gas Valves)s
BARBEQUE KALAMAZOO n/a Grill has no cover or enclosure. Office rescheduled for next Thursday due to weather. ; saved tckt
RANGE DACOR DYRP36DS/NG "Complaint: RTD Error Code and Display acting up. Diagnosis: Tested display and everything on display was running normal. The RTD error code is a temp sensor error code. Spoke to tech line and temp sensor ohmed out at 1,084 which is what it should be. Main board needs to be replaced. Quote: $650.04 + $250.00 travel and customer; ordrng 1 105878-03 (Main Board)"
WASHER LG WM4270HVA "Installed new hot an cold water inlet valves. Tested unit, unit checked okay. Paid balance via card."
DISHWASHER FRIGIDAIRE FGHD2465NF1A "Customers concern is dishwasher regardless of what setting you put it on it goes back to RINSE ONLY and will only do that cycle LED TIME SHOWING 17 spoke with technical support and found the problem to be the main board is defective , I gave customer customer a job price of 506.01 plus tax customer refused repair service fee only."
RANGEHOOD FABER CHIMF481200 "Customer concern was fan speed/ light control knob broke off company sent one new knob and one control board for knob to customer only the knob was very loose on the new knob control board but fit nice and snug on the original witch is working to factory specs, customer wanted knob changed only, I did so and now everything is working to factory specs, I SPOKE WITH SHELLY ON THIS THE MODEL AND SERIAL NUMBERS DONT MATCH I TOOK PICTURES OF TAG."
DRYER SAMSUNG DV42H5400EW/A3 "Installed new thermal cutoff. Tested unit, unit checked okay. Michelle will collect payment from Jose."
OVEN VIKING VDSC485-6GBK Tech was assigned as a helper;
REFRIGERATOR LG LFX25978ST/ 00 "Customer concern was refrigerator leaking at back outside of unit,I found the problem to be the plastic supply line to the water dispenser had a pin hole,customer said he will repair himself with a quick connection fitting,Service fee today only"
DISHWASHER FISHER & PAYKEL DD603I Adjusted wire harness on top board and tested unit. Unit is running to factory specs. Balance was already paid.
REFRIGERATOR MAYTAG WM2250CW Customer complaint washer not working found issue to be faulty thermistor estimate 475+ tax customer paid 200 towards repair also need two men for repair spoke to Michelle on issue; ordrng 1 6322fr206c (Thermistor)
REFRIGERATOR SAMSUNG RF26J7500SRAA03 Customer complaints icemaker not working found issue to be faulty icemaker just replaced a month ago need to re-order icemaker; ordrng 1 Da94-0286n (Ice maker)
FREEZER LIEBHERR 93014702 Complaint: Warm Freezer. Diagnosis: Put unit into test mode and tested all aspects of unit. Everything checked okay and fridge was at 36 and freezer was at 0. Unit is running to factory specs.
BARBEQUE LYNX n/a Complaint: Check Unit. Diagnosis: Lit all three pro-sear burners and rotisserie burner with igniters. Checked lights and thermometer. Unit is running to factory specs. Customer paid balance via card on Kalamazoo ticket.
WASHER LG WM2277HB Complaint: le error code. Diagnosis unit does not stop filling up with water then shuts off. Unit needs hot an cold water inlet valves. Quote is 435.00 plus tax. Customer accepted paid a deposit of 215.00 via card. Return to fix unit.; ordrng 1 5220FR2006H (Hot water inlet valve) and 1 5220FR2075L (Cold water inlet valve)
DISHWASHER DCS DD24DUT7 "Customers concern was upper and lower drawers not responding/ control panel and upper drawer not opening, I spoke with dcs technical support rebooted tested several times now working to to factory specs, service fee today only. Product number is 84672-A customer paid to office with credit card."
DRYER ELECTROLUX EIMGD60LT3 "Installed new interface board, tested unit,unit still had the same code. Spoke with tech line they informed that if its not the interface its the control board.gave the customer a quote on the control board of 170.00 plus tax they accepted return to fix unit. I lost the cancel button on the interface which I will have to replace. Customer paid tax via card.; ordrng 1 809160305 (Control board) and 1 137032000 (Off button)"
DISHWASHER BOSCH SHY56A05UC/14 "Customers concern was dishwasher Continues? to run after cycle should be finished,I done some tests and found the problem to be the timer mechanism is defective customer refused repair service fee today only."
BARBEQUE LYNX L42PSFR-1-LP Parts and pricing in ticket. Back Ordered for at least 3 weeks. Customer does not want knobs. ; ordrng 2 90173 (Igniters)s
DRYER LG DLG2102W "Installed new igniter, an dryer radiant sensor. Tested unit, unit checked okay. Michelle will collect payment."
RANGE AVANTI ERU200P3S Ordering part needed for repair now ; ordrng 1 G20C01-215100 (Broil tray) and 1 G20C01-215000 (Broilgrill)
REFRIGERATOR AVANTI FF10B3S "Customers concern is refrigerator not level,I explained to customer this is an installation issue to call pc Richards."
DISHWASHER FISHER & PAYKEL DD24DCTX7 Ordering part needed for repair now ; ordrng 1 524285p (Rotor motor)
FREEZER GE PROFILE PF123SCMAKBS Customer complaint unit noise Found issue to be faulty freezer fan need to order part estimate 415+ tax customer paid 200 towards; ordrng 1 Wr60x10205 (Fan blade) and 1 Wr60x10185 (Fan motor)
REFRIGERATOR SUB ZERO 632/0 "Customer's concern is the ffod section is not holding temperatures. Replaced evaporator and filter drier assy. Food section tested okay to factory specs. Collected $265 plus tax, $287.85 for wall oven Thermador repair and $1282.62 for refrigerator. Total collected is $1570.48."
REFRIGERATOR FRIGIDAIRE FLRT1814LWK Customers complaint unit not working properly condition to be fan estimate 450+ tax customer wants to think about repair Paid service fee in cash yes
WASHER LG WM2350HWC Customer complaint washer making a lot of noise found issue to be broken bearing on basket estimate 1400+ tax customer will buy a new unit paid service fee in cash
MICROWAVE MIELE H4080BM "Installed Magnetron, Diode, and gave cutlets part for dishwasher in the Bahamas. I didnt realize the Magnetron had a hi limit and that also needs to be replaced. Customer accepted new quote of $30.00 and customer accepted. order parts and return to fix unit. This is a two man job because unit has to be uninstalled. ; ordrng 1 3355853 (Mag Thermostat)"
RANGE THERMADOR SCD3027P "Customers concerns are the unit control panel is not attached at the top and the light is on after a party I removed the panel and adjusted the wire harness, adjusted the panel and installed it properly. If light issue persists, unit will need lower left and right door hinges. Customer approved and pais $265 plus tax on ticket 113228."
OVEN VIKING VDSC485-6GBK Complaint: Door locked shut. Diagnosis: Tested 120v from pin connecter M1 and door lock tried to unlock. It was stressing and came to find defective door lock. This model was build in 2001 and the whole cooktop would have to be disassembled in order change lock. Customer declined and will buy new. Customer paid 1 and a half service fees for 2 man diagnostic via card.
BARBEQUE LYNX L54PSR-1-LP They sent the same transformer that we sent back. They do not make the old transformer due to it being 12 years old. I told Brian and they understand that BBQ is unrepairable. Refund any money minus service fee.
BARBEQUE VIKING VGIQ542241LSS Complaint: Not igniting. Diagnosis: Opened up BBQ to find a bad H burner electrode. Jon also wants 2 extra electrodes for future. Quote: $504.20 + $125.00 travel and customer accepted. Order parts and return to fix unit. ; ordrng 1 008091-000 (Burner Igniter)
ICE MAKER SCOTTSMAN n/a Ice maker is running to factory specs. Took pictures of it being full and quality of ice. Customer just isnt waiting long enough for ice maker to fill.
DISHWASHER MIELE W1926 "Complaint: No Power. Diagnosis: Spoke to tech line and found power switch and main board were defective. Quote: $1,380.95 + $250.00 travel and propertys manager declined and will buy new due to age of machine. Property manager paid service fee via card."
REFRIGERATOR MIELE CIB36M1EL1/06 Complaint: No Ice. Diagnosis: Spoke to tech line and tested ice maker. Ice maker is running to factory specs. Tech support stated that because customer hasnt changed water filter in a year that that would affect the ice maker. Told property manager water filter needed to be changed before any diagnosis could be done. This was a recall so no payment was collected.
WASHER ELECTROLUX EFLS517SIW0 "Customers concern is washer not draining,I found the problem to be the drain pump is defective I gave customer a job price of 400.14 plus tax = 434.65 customer paid 50% deposit of 217.32 will owe same when complete.; ordrng 1 5304514775 (Drain pump)"
RANGE AVANTI GR2414CW "Customer concern was flames to low on burners, I found the problem to be the regulator on the customers propane tank defective range working to factory specs"
WASHER LG WM2496HSM "Installed new cold water inlet valve, tested unit threw another code. Called lg tech support they informed that it also needs a thermistor. Quote 30.00 plus tax customer accepted. Return to fix unit.; ordrng 1 6322FR2046C (Thermistor)"
DISHWASHER FRIGIDAIRE FGID2468UF0A "Installed new consol assembly, door latch and switch assembly,Tested now working to factory specs"
FREEZER ELECTROLUX EI28BS361S3 "Customer concern was ice maker not producing ice, I found the ice maker gears were jammed, I advanced by hand and and it harvested 3/4 times working to factory specs"
WASHER LG WM3170CW. "When I checked the installation of the stater I found a loose connection, I adjusted tested now working to factory specs, I didnt use the main board customer is to be reimbursed 45.21 I will return the main board to office."
DISHWASHER GE GLDA696P02SS "Installed new spray arm water tube supply and spray arm connector tested now working to factory specs, I will return unused part to office."
DISHWASHER LG LDF7774ST Customer said she called and canceled
WASHER LG WM3170CW "Complaint: not draining. Diagnosis unit has a bad drain pump. Quote is 365.00 plus tax. Customer accepted. Installed new drain pump (truck stock) tested unit, unit checked okay. Customer paid via cash. ; used 1 4681EA2001T (Drain pump) from stock"
RANGE FRIGIDAIRE LEEFM389FEB Customer complaint Unit not working properly foundation to be plug not sealed correctly reinstalled tested unit unit running to factory specifications customer paid service fee on charge call the office for a verification
RANGE DCS CS-364GDSA-L Complaint: Ticking constantly when every burner is on. Diagnosis: Opened front of unit to find defective spark module. Spark Module needs to be replaced. Quote: $$611.10 + $250.00 travel. Michelle will give quote and collect deposit. Order parts and return to fix unit. ; ordrng 1 240405 (Simmer Orfice) and 1 211812P (Spark Module)
RANGE VIKING VGIC3074BSS 5162418789 for next appointment. Complaint: No Bake. Diagnosis: Units bake burner igniters and then goes out after 2 minutes. Spoke to tech line and DSI Module needs to be replaced. Quote: $350.00 for part. Spoke to Michele on this. ; ordrng 1 PA020035 (DSI Module)
REFRIGERATOR GE ZICS360NRJRH Complaint: Fresh Food Section warm. Diagnosis: Opened fresh food section to find damper door stuck closed. Damper needs to be replaced. Quote: $535.00 + $250.00 and customer accepted and made deposit of $390.00 via card. Order parts and return to fix unit. *Unit must be defrosted for 24 hours prior to repair with doors open. *Property Manager needs to pay in full before repair. ; ordrng 1 WR60X27396 (Damper)
WASHER ELECTROLUX EFLS627UTT New boot has rip need to reorder part; ordrng 1 5304505004 (Boot)
WASHER LG WT5480CW/01 Customer complaint unit making noise Spoke to Keith at tech-support said customer has weak shocks need to order parts estimate 445.00; ordrng 1 Ajk72989702
DISHWASHER FRIGIDAIRE LFID2422RF3B Cussing complete unit not draining properly ran unit unable to verify complaint unit working to factory specifications customer paid service fee on charge
DRYER GE DWSR483GB0WW Complaint: unit squeaking. Diagnosis belt was torn in a few spots and the idler pulley wheel was a little loose. Order parts an return to fix unit.; ordrng 1 WE12M29 (Belt drive) and 1 WE12X83 (Pulley idler)
WASHER WHIRLPOOL CABRIO WTW8000DW5 Replaced water valve unit working to factory specifications customer paid balance in cash
RANGE VIKING n/a "Installed 2 igniters and tested unit. Unit is running to factory specs. Customer paid balance via card. ; used 2 5303935066 (IGNITOR, OVEN FLAT) from stock"
REFRIGERATOR VIKING FGIM515 Installed water valve and tested unit. No leaks and unit is running to factory specs. Ive called property manager 3 times for balance and have not gotten an answer yet. We gotta get these prepaid.
REFRIGERATOR BERTAZZONI REF 36 X Complaint: Unit completely dead. Diagnosis: Pulled unit out and tested main board with tech line. The board is getting 120v but not sending out voltage to any of the other components of refrigerator. Board needs to be replaced. Order parts and return to fix unit. ; ordrng 1 Z300169 (Main Board)
MICROWAVE MIELE H4080BM Assisted Ryan.
WASHER ELECTROLUX EWFLS70JIW Complaint: not draining. Tested unit found it to be a bad drain pump. Quote is 415.00 plus tax. Customer wants to think about it. Part number is 137240800 drain pump. Collected both service fees on this ticket.
ICE MAKER MARVEL 30IM6053 Complaint: Slow Ice making. Diagnosis: This is a recall. I have to clean ice maker again but I do not have sanitizer left. I will get Sanitizer from Johnstone. Reschedule for next Friday when I am in Huntington area. ; saved tckt
REFRIGERATOR ELECTROLUX E23BC68JPS3 "Customers concern was refrigerator was not cold enough in f/f section but for the last few days it has been working fine, I done some tests evaporator has perfect frost pattern all fans working freezer at 4 f/ f section at 34 couldnt duplicate problem with this refrigerator, working to factory specs, at this time customer will monitor service fee today only"
DISHWASHER LG LDF7932ST "Customers concern is door drops to floor when open,I found the problem to be the door slings are defective will need new,I gave customer a job price of 275.50 plus tax customer wants job done paid 50% deposit of 149.63 will owe same when complete,I will order part needed now ; ordrng 2 4933DD3001B (2 door slings)s"
WASHER SPEEDQUEEN AWN432SP113TW04 "Customers concerns were tub not turning and loose in washer, I found a few problems with washer the drive belt and pully are broken off and the main tub bearing is also defective, customer refused repair service fee today only."
WASHER MAYTAG MVWX655DW1 "Customers concern was washer not spinning or doing anything, I found the problem to be the lid latch mechanism is defective will need new, I gave customer a job price of 338.52 plus tax,customer will think about repair and let us know, part number for the lock mechanism is W11307244 service fee today only."
BARBEQUE DCS BGB36-BQARN "Complaint: Refinish Unit. Diagnosis: Customer wants whole new ignition system, grates and roller racks. Quote: $2,479.80. Called customer with quote and they did not answer. They wanted everything replaced. Thats why quote is so high. Customer paid service fee via card. ; ordrng 6 212341 (Grates)s and 3 213997 (Ceramic Rod Trays and Rods)s and 3 214293 (Burner Boxes)s and 1 211717 (Right Eletrode) and 1 211721 (Center Electrode) and 1 211719 (Left Electrode) and 1 212334 (Spark Module)"
REFRIGERATOR LG LFXC24726S /02 "Installed new door assembly, freeze room. Tested unit, unit checked okay. Customer paid balance via card"
WASHER GE n/a "Customers concern was washer grinding not spinning tub loose, I found a few problems with this unit the transmission is defective and the main tub bearing customer refused repair service fee today only."
REFRIGERATOR LG LFX28968ST/04 "Customers concern was until/refrigerator not cold enough I, especially in freezer,I found the problem to be a blockage in the freezer evaporator, I explained to customer parts would be covered but labor is 695.00 plus tax customer refused repair service fee today only."
WASHER LG WM8100HVA "Customers concern was washer vibrating/ noisy during spin cycle, I spoke with Mark from technical support but through diagnostics no error codes and running to factory specs, CASE NUMBER TCC200903718674 explained to customer about loading with like clothing and no very small loads washer working to factory specs"
RANGE AVANTI ER24P3SG Dropped off new oven rack at side door as instructed picked up other one
WASHER GE GTWS83508WS Replaced valve tested to factory specifications no leaks
REFRIGERATOR LG LFXS32726S Replaced icemaker freezer fan unit working to factory specifications no other issues found
REFRIGERATOR SUB ZERO 650/S Refrigerator not keeping temperature in food section. I replaced filter sealed system and evaporator assy. Refrigerator tested okay to factory specs.
DRYER WHIRLPOOL KYLE HAS PICS Complaint: No heat. Diagnosis: Opened unit up and tested all heating components and they all tested okay. Unit is running to factory specs. Told customer that it had to be a lint issue. Balance was already paid due to recall.
REFRIGERATOR MIELE K1903VI "Complaint: Food on shelves is not staying cold. Diagnosis: Spoke to tech line and found that seal is sealing fine. The issue is the damper not opening and stuck shit. Damper needs to be replaced. Return hinges, relay, and magnetic door seal. Order parts and return to fix unit. ; ordrng 1 7226824 (Damper)"
DRYER ELECTROLUX EFMG617SIW0 Complaint: Squeaking. Diagnosis: Opened up dryer to find defective idler pulley and belt. Quote: $344.00 + $125.00 travel. Customer accepted and made deposit of $235.00 via card. Order parts and return to fix unit. Only charge 1 travel so we dont loose the job. ; ordrng 1 134719300 (Belt) and 1 134793500 (Pulley)
REFRIGERATOR LG LSC27925ST "Installed new ice maker, tested unit, unit checked okay. Customer paid balance in cash."
REFRIGERATOR VIKING FGIM515 Complaint: No Ice. Diagnosis: unit has never been cleaned and needs to be cleaned and sanitized. I have no sanitizer. Unit also needs drain cap. Quote :$345. Tried to call property manager and got no answer. ; ordrng 1 022535-000 (Drain Cap)
WASHER ELECTROLUX EFLW31TIW "Complaint: unit has an e 11 code, door wont open. Diagnosis unit not draining properly. Spoke with tech support, informed me that the drain hose was to far down the drain. Had to cut about 2 feet off the drain hose. Tested unit, unit checked okay."
REFRIGERATOR GE MONOGRAM n/a Complaint: Frost Build up. Diagnosis: Freezer rails are bent and need to be replaced. Unit is not sealing and creating frost build up. Quote: $790.00. Called customer with quote and got no answer. Before ordering make sure customer knows pricing. ; ordrng 1 WR72X10014 (Right Rail) and 1 WR72X10124 (Left Rail)
REFRIGERATOR LG LFXC24726S /02 "Repositioned fill tube so its not facing the plastic casing and facing toward the Shute. Tested unit, unit checked okay."
REFRIGERATOR THERMADOR n/a Unit need compressor inverter control unit has no model or serial tag unit need to go to parts research ; ordrng 1 7777 (Inverter)
OVEN FRIGIDAIRE PLEB27T9DCA "Customer would not respect social distancing, so me an bob had to leave the home."
FREEZER THERMADOR T36IT800NP/24 Complaint: No power to freezer. Diagnosis: Opened unit up to find defective main board and inverter. Quote: $762.10 and customer accepted and made deposit of $400 via card. Order parts and return to fix unit. ; ordrng 1 00650436 (Inverter) and 1 00748301 (Main Board)
DISHWASHER FISHER & PAYKEL DD603I Drain catch was not installed the right way and was in the way of the spray arm. Reinstalled drain catch and tested unit. Unit is running to factory specs. Balance was already paid due to recall.
OVEN CAPITAL PSGR486G LP Complaint: Constant Ticking. Diagnosis: Tested unit and found defective spark module. Quote: $745.10 and customer accepted and made deposit of $255.00 via check. Order parts and return to fix unit. ; ordrng 1 82402-01 (Spark Module)
WASHER MAYTAG MLG2000AWW Unit has a bad control board not the motor. Have to order a control board. Says the parts is discontinued part number 22004473.; saved tckt
REFRIGERATOR THERMADOR n/a Unit has no model tag. Customer said he would get us a model number. Unit need invertor assy.; states that autho needed
RANGE BERTAZZONI A365GGVXS Installed both thermal couples and tested unit. Unit is running to factory specs. Customer paid balance via card.
DISHWASHER LG MEZ64589008 Complaint: Door Falling. Diagnosis: Opened door 10 times and it had tension. Lynx on the side were both attached. Unit is running to factory specs. Michelle will collect payment.
REFRIGERATOR MIELE K1903VI Tech was assigned as a helper;
OVEN FRIGIDAIRE FFGF3047LSG "Customers concern was oven not turning off,I tested several times couldnt duplicate any problem shutting off every time, customer will monitor service fee today only"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Customers concern was water and ice in bottom of freezer,I found the problem to be the evaporator drain port frozen and clogged, I gave customer a job price of 250 plus tax customer wanted job done I defrosted flushed now working to factory specs"
WASHER ELECTROLUX LEEFM Aint unit nine training Sunday shoot to be for the pump estimate 385+ tax customer paid 150 towards repair on charge; ordrng 1 530451775 (Drain pump)
REFRIGERATOR GE PROFILE PSB42LGRBBV "Customers concern is not cold enough in f/f section of unit,I spoke with Tony at technical support and done some tests and found the problem to be the f/f evaporator fan motor is defective will need new I gave customer a job price of 761.53 plus tax = 827.21 customer refused repair service fee only."
REFRIGERATOR KITCHEN AID KSSS48QDX05 Use plumbers putty and tome insulation on lines at back of refrigerator sprayed wd40 on rusted panel now no more condensation. Collected balance due
DRYER ELECTROLUX EFME627UTT Tested unit airflow was alittle low found it to be a bad outlet. Unit checked okay.
OVEN TURBOCHEF TSO30WH240 Model and serial in ticket. ; saved tckt
DRYER LG DLE2516W "Installed new high limit thermostat, tested unit, unit checked okay. Customer paid balance via card."
REFRIGERATOR ELECTROLUX FFHT1621TS1 Customer complaint unit not cooling properly found issue to be faulty controller need to go on a part estimate 395+ tax customer paid service fee; ordrng 1 242219204
OVEN DCS RDT486GL "Customer complaint roller broken , Spoke to bob he will evaluate,liner may need to be pulled paid service fee"
n/a Picked up dispenser door to be installed
REFRIGERATOR LG LRFVS3006S.ASTCNA0 Installed new f/f dispenser door and control panel display tested now working to factory specs.
DRYER LG DLEX8377WM "Customers concern is dryer shutting down mid cycle, I spoke with Alex from technical support done some tests and found the problem to be the main board is defective, Lg and Marccone dont have said its discontinued part number is EBR36858807 main board, office done a search no longer available."
WASHER MIELE W3037 Complaint: Turn water faucet on light. Diagnosis: Spoke to tech line and found that the only thing that would cause that light are the valves or water supply. Tested unit by filling and draining 5 times and could not recreate problem. Unit is running to factory specs. Customer paid service fee via cash.
RANGE LG LRG3085ST Complaint: No bake. Diagnosis: Opened unit up to find defective bake igniter. Bake igniter needs to be replaced. Quote: $425.00 and customer accepted. Replaced igniter from stock and tested unit. Unit is running to factory specs. Customer paid balance via card. ; used 1 5303935066 (Igniter) from stock
REFRIGERATOR LG n/a Complaint: No Cold. Diagnosis: Tested amp draw to compressor. Got .45. Checked frost pattern on evaporator and there wasnt one. Unit needs sealed system. Customer is calling LG to try and get parts covered. If they dont cover she will buy new. Customer paid service fee via cash.
WASHER WHIRLPOOL WFW92HEFW0 Customer complaint unit not working properly and issue to be defective pump need to order a part; ordrng 1 Wpw10605427 (Pump)