Near Port Jefferson Station, NY 11776
Kenny B
Job Details: 07/15/2020
DISHWASHER FISHER & PAYKEL DD24DHT17 drain hose repaired drain line and installed connector customer
Near Bay Shore, NY 11706
Paul D
Job Details: 07/15/2020
DISHWASHER FISHER & PAYKEL dd24ddftx9n
Near East Hampton, NY 11937
Ryan D
Job Details: 07/15/2020
REFRIGERATOR BEVERAGE-AIR ER46-1AS Complaint: Maintenance (Basement) Diagnosis: Tested all aspects of unit and unit is running to factory specs. Vacuum Condenser light was on. I cleaned it and button reset.
Near Brentwood, NY 11717
Paul D
Job Details: 07/15/2020
RANGE LG LDE4413ST/00 customers concern is burners staying on constantly on glass cooktop not cycling and even stay on when you turn the switch to off the main board relay board and wire harness need to be changed out relay board part number is EBR80595411 main board part number isEBR87050402 and wire harness part number is EAD62705105
Near Westhampton Beach, NY 11978
Ryan D
Job Details: 07/15/2020
REFRIGERATOR GE ZISS420NMBS
Near Brentwood, NY 11717
Paul D
Job Details: 07/15/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Customers concern is icemaker not producing ice problem to be the icemaker is defective I will order new now; ordrng 1 5303918344 (Ice maker)
Near Saint James, NY 11780
Kenny B
Job Details: 07/15/2020
REFRIGERATOR FRIGIDAIRE FFTR1821TS0 Replace door hinge showed customer unit working to factory specifications
Near Patchogue, NY 11772
Paul D
Job Details: 07/15/2020
REFRIGERATOR AVANTI FFBM92H3S Customers concern was no cold I found the problem to be a sealed system problem compressor pulling Amps ?
Near Saint James, NY 11780
Kenny B
Job Details: 07/15/2020
REFRIGERATOR FRIGIDAIRE FFTR1821TS0 Need to order hinges and washers for refrigerator
Near Lindenhurst, NY 11757
Paul D
Job Details: 07/15/2020
WASHER WHIRLPOOL WFW5620HW0 Customers concern was slow drain and leaking from front bottom of washing machine I found the problem to be the coin trap filter was clogged with coins and not fully tightened I cleaned tightened tested not working to factory specs
Near Brookhaven, NY 11719
Kenny B
Job Details: 07/15/2020
DISHWASHER LG LDS5040ST Customer canceled
Near Amityville, NY 11701
Paul D
Job Details: 07/15/2020
DISHWASHER LG LSDT9908ST.ASTESTD "Customers concern was dishwasher not draining I found the problem to be some debrie in the pump the drain pump, I cleaned it out tested it several times now draining and working to factory specs I didn’t notice the door was hitting the side of the cabinet not closing properly
Near Medford, NY 11763
Kenny B
Job Details: 07/15/2020
MICROWAVE LG LMV1813ST Customer complaint unit not working properly found issue to be bad switch replaced switch unit working to factory specifications ordrng 1 5304464099 (Switch)
Near Saint James, NY 11780
Kenny B
Job Details: 07/15/2020
WASHER ELECTROLUX EFLS627UTT Replaced boot and pump customer had unit working to factory specifications
Near Central Islip, NY 11722
Bob D
Job Details: 07/15/2020
REFRIGERATOR LG LFX31925ST06 Refrigerator is not cooling. I found a defective condensor.
Near East Islip, NY 11730
Kenny B
Job Details: 07/15/2020
REFRIGERATOR FRIGIDAIRE LFHT1-1831QF Customer complaint water in refrigerator found ice in drain tube cleaned out unit running to factory spec
Near East Islip, NY 11730
Kenny B
Job Details: 07/15/2020
WASHER FISHER & PAYKEL GWL10US Customer complaint unit not working properly unit is working perfectly no issues ran through cycle unable to verify any problems
Near Quogue, NY 11959
Ryan D
Job Details: 07/15/2020
RANGE THERMADOR PRSG304
Near East Quogue, NY 11942
Ryan D
Job Details: 07/15/2020
BARBEQUE LYNX L42PSR-2-LIP manifold. Wire harness and microswitches all need to be replaced. Order parts and return to fix unit. ; ordrng 3 32845 (Valves)s and 1 90148 (Igniter Kit)
Near Holbrook, NY 11741
Kenny B
Job Details: 07/15/2020
MICROWAVE FRIGIDAIRE GNVFGNV174KF Customer complaint no power to unit found fuse and hot latch broken latch hook 53044440289
Near Bridgehampton, NY 11932
Ryan D
Job Details: 07/15/2020
REFRIGERATOR VIKING ARFH-42 Complaint: No cold. Diagnosis: Compressor is trying to turn on. Compressor needs start relay. ordrng 1 rco410 (Compressor Start Relay)
Near Farmingville, NY 11738
Kenny B
Job Details: 07/15/2020
DISHWASHER KITCHENAIDE n/a Customer complaint dishwasher not working properly found issue to be controller and motor
Near Mount Sinai, NY 11766
Bob D
Job Details: 07/15/2020
REFRIGERATOR LG LFXS24623S00 Refrigerator is not cooling down. I replaced the compressor and filter drier. Refrigerator tested okay to factory specs.
Near Remsenburg-Speonk, NY 11960
Ryan D
Job Details: 07/15/2020
RANGE SMEG C30GGXU1 Complaint: Cooktop Working. Oven Not ticking. Diagnosis: I tested all burners on cooktop and flames were completely normal. Bake or broil not sparking or dispensing gas. Module needs to be replaced. Replaced module that was preordered and tested unit. Unit is running to factory specs.
Near Centerport, NY 11721
Kenny B
Job Details: 07/15/2020
REFRIGERATOR LG n/a Customer complaints unit leaking found issue to be water valve ; ordrng 1 Aju72992603 (Water valve)
Near Westhampton, NY 11977
Ryan D
Job Details: 07/15/2020
DISHWASHER MIELE G2150SCU Complaint: Not draining. Diagnosis: Opened up unit to find a faulty drain valve. It was broken in half and needs to be replaced.
Near Remsenburg-Speonk, NY 11960
Ryan D
Job Details: 07/15/2020
REFRIGERATOR LIEBHRR CS2062 Installed sensors and tested unit. Unit is running to factory specs.
Near Lloyd Harbor, NY 11743
Kenny B
Job Details: 07/15/2020
DRYER LG DLEX3470V Customer complaint noises Found issue to be broken roller support need to order parts ordering all four ; ordrng 4 4581el2002c (Roller)s
Near Lloyd Harbor, NY 11743
Kenny B
Job Details: 07/15/2020
REFRIGERATOR GE MONOGRAM ZIC360N Customer complaint gasket not sealing properly condition to be torn gasket need to order part ; ordrng 1 Wr32x10730 (Case lid) and 1 Wr78x20985 (Gasket)
Near Southampton, NY 11968
Ryan D
Job Details: 07/15/2020
REFRIGERATOR FISHER & PAYKEL RF201ACJSX1N Complaint: No Ice. Diagnosis: Tested all components to machine and all tested to factory specs. Customer has no water supply going to valve. Customer needs to have a plumber out to fix problem.
Near Farmingville, NY 11738
Paul D
Job Details: 07/15/2020
REFRIGERATOR LG LRFVS3006S/00 "Customers concern Was freezer door dented LG sent them the door I removed old installed new everything is to factory specs
Near Lloyd Harbor, NY 11743
Kenny B
Job Details: 07/15/2020
WASHER ELECTROLUX EIFLW50LIW1 Replaced water valve ran unit no leaks unit running to factory specifications
Near Huntington Station, NY 11746
Kenny B
Job Details: 07/15/2020
DRYER ELECTROLUX WED40STBWO Customer complaint unit now starting condition to be on off switch ; ordrng 1 Wpw10117655 (Switch)
Near Quogue, NY 11959
Paul D
Job Details: 07/15/2020
DRYER ELECTROLUX EFMG627UTT0 Customers concern is small articles of clothing stuck down in the vent area Filter housing also filter is broken in pieces this has a service Bulletin needs to have upgraded drum Vain And new filter screen drum vein part number is 137610600 and lint screen filter is part number 5304513574
Near Shirley, NY 11967
Paul D
Job Details: 07/15/2020
RANGE LG LRE3061BD/00 Customer had two concerns with this range first thing is the overlay on the control panel has a crack in it on the timer off on area also customer had said it is not cleaning in self clean overlay comes with control panel only I will order part needed now??; ordrng 1 AGM73551660 (Control panel plus nameplate)
Near Montauk, NY 11954
Bob D
Job Details: 07/15/2020
FREEZER SUB ZERO BI-48S/S/PH Freezer is not cooling down. I replaced the compressor and filter drier. Refrigerator tested okay to factory.
Near Sag Harbor, NY 11963
Ryan D
Job Details: 07/15/2020
WASHER GE GTWN2800D2WW Installed new timer unit tested to factory specs.
Near Sag Harbor, NY 11963
Ryan D
Job Details: 07/15/2020
REFRIGERATOR SUB ZERO 642/02 Complaint: No Ice. Diagnosis: Opened unit up and tested ice maker. Ice maker tests out fine. I noticed the fill lines were iced over. Steamed out water fill line and line on back wall of fridge. Tested unit and unit is running to factory specs.
Near Amagansett, NY 11930
Ryan D
Job Details: 07/15/2020
REFRIGERATOR SAMSUNG RF197ACPN "Complaint: refrigerator not holding temp. Opened unit up found defective temperature sensor, unit will also need a Samsung defrost kit. Order parts and return to fix unit.; ordrng 1 DA32-10105X (Temperature sensor) and 1 Stock (Defrost kit)"
Near East Hampton, NY 11937
Ryan D
Job Details: 07/15/2020
DISHWASHER FISHER & PAYKEL DD24STI7 "Installed motor control board unit running to factory specs. Tested remote, remotes also works.
Near Mount Sinai, NY 11766
Paul D
Job Details: 07/15/2020
REFRIGERATOR AMANA ARB2259CC Customers concern is he still hearing a loud humming noise intermittently evaporator has a nice Frost pattern evaporator fan running smoothly condenser fan running smoothly everything on in this machine making no humming noise could not duplicate problem I refrigerator at this time is running to factory specifications
Near Calverton, NY 11933
Ryan D
Job Details: 07/15/2020
REFRIGERATOR GE MONOGRAM ZICS360NMCR "Complaint: unit leaking. Diagnosis checked gasket on freezer section found it to be moldy an cracked need to order a gasket. ordrng 1 DA63-07734A (Gasket)"
Near Port Jefferson, NY 11777
Paul D
Job Details: 07/15/2020
WASHER KENMORE 110.4442261 Customers concern was water leaking from underneath the washer Sam problem to be the main tub bearing and seal Are no good
Near East Hampton, NY 11937
Ryan D
Job Details: 07/15/2020
REFRIGERATOR SUB ZERO n/a "Open unit to find vacuum condenser light on cleaned off condenser. Tested unit, unit checked okay.
Near Selden, NY 11784
Paul D
Job Details: 07/15/2020
DISHWASHER FISHER & PAYKEL DD24DDFTX7 Customers concern is top drawer of dishwasher not draining I found the problem to be the rotor motor is defective will need new I will order new now the product number for this dishwasher is 84673-A ; ordrng 2 524285p (Rotor motor)
Near Wainscott, NY 11975
Ryan D
Job Details: 07/15/2020
RANGE GARLAND R283-IR "Complaint: needs maintenance . Diagnosis couple burners would not light, cleaned burner, an tested ovens unit running to factory specs.
Near Bridgehampton, NY 11932
Ryan D
Job Details: 07/15/2020
BARBEQUE VIKING VQGI5360NSS "Complaint: not igniting. Tested all burners an rotisserie, all running to factory specs.
Near Southampton, NY 11968
Ryan D
Job Details: 07/15/2020
DRYER SAMSUNG DV42H5400EW/A3 Installed dryer idler pulley. Tested unit and unit is running to factory specs.
Near Holbrook, NY 11741
Paul D
Job Details: 07/15/2020
REFRIGERATOR AVANTI FF99DOW Customers concern is refrigerator not cooling no lights like it has no power
Near Melville, NY 11747
Kenny B
Job Details: 07/15/2020
DRYER ELECTROLUX EFMG427UIW0
Near Deer Park, NY 11729
Kenny B
Job Details: 07/15/2020
REFRIGERATOR KITCHEN AID KFIS20XVMS6 Customer complaint no cold found issue control board no good No voltage two fans or compressor wpw10312695 control board
Near Centereach, NY 11720
Paul D
Job Details: 07/15/2020
DISHWASHER FRIGIDAIRE FGID2466QF6A Customers concern is dishwasher not draining again I found the problem to be not with the dishwasher but with the drain line the drain line is about 20 feet long maybe more and drops down into a garden hose and the stack is sealed working to factory specs I explained to customer he would need a plumber to resolve this issue
Near Holtsville, NY 11742
Paul D
Job Details: 07/15/2020
DISHWASHER LG LDP6797ST Customers concern was Control panel not powering on and going blank like it had no power Kenny rebooted it with the other day end it has been working fine since then I did find an issue to be the user interface control panel would need to be upgraded if this happens again part number is AGL75172605 our cost is 163.59
Near West Islip, NY 11795
Paul D
Job Details: 07/15/2020
DISHWASHER GE GDT625PSJSS Customers concern is dishes wet after cycle inside of unit wet after cycle I found the problem to be the heating element isn’t working found two problems with this will need to wire harness assembly with the thermal cut off and the heating element I will order parts needed for repair now?; ordrng 1 WD05X24776 (Heating element) and 1 WD21X21609 (Wire harness assembly with the thermostats)
Near Patchogue, NY 11772
Kenny B
Job Details: 07/15/2020
WASHER MAYTAG MVWC416FW0 Customer complain washer making horrible noise found to be gear case
Near Deer Park, NY 11729
Paul D
Job Details: 07/15/2020
DRYER LG DLE7100W "Customers concern is grinding noise and humming noise when dryer first starts, dryer the main motor and the pulley idler assembly are defective I will order new now; ordrng 1 4681EL1008A (Main drive motor) and 1 4561EL3002A (Polly idler assembly complete)"
Near Patchogue, NY 11772
Kenny B
Job Details: 07/15/2020
RANGE HOLIDAY BAK10100 "Customer complaint unit not working ,, checked out out not issue unit working to factory specifications
Near Deer Park, NY 11729
Paul D
Job Details: 07/15/2020
RANGE AVANTI ERU240P3S Customers concern is often not reaching temperature taking too long to cook food I found two problems with this will need the oven control thermostat switch and the temperature sensor for the oven I will order parts needed now; ordrng 1 E20F03-076000Z (Oven temperature sensor) and 1 E20F01-031600 (Oven temperature switch)
Near Westhampton, NY 11977
Paul D
Job Details: 07/15/2020
DISHWASHER SAMSUNG DW80J3020US Customers concern was dishwasher not draining tested many times in different cycles must’ve been something clogged in the pump dishwasher is now draining and working to factory specs
Near East Patchogue, NY 11772
Ryan D
Job Details: 07/15/2020
RANGE DACOR ERV36 Installed new motor vent hood went up an down but the fan goes on when the vent hood was down shuts off when the vent hood was up. Need to order a new relay for the fan. ordrng 1 92344 (Relay)
Near Mastic Beach, NY 11951
Paul D
Job Details: 07/15/2020
DRYER LG DLE2301W Customers concern Was dryer starts to turn shuts down after about 10 seconds tests found the problem to be the main board is defective needs to be replaced
Near Bellport, NY 11713
Ryan D
Job Details: 07/15/2020
OVEN DACOR BUILT IN MCS130S "Baking broil relay blew, board needs to be repaired.
Near Yaphank, NY 11980
Paul D
Job Details: 07/15/2020
DISHWASHER FISHER & PAYKEL DD24DTI7 Customers concern was top drawer sticking hard to open and close I tested this unit many times checked the lid actuators the hose support checked at 9 to 10 times opening and closing washing and draining everything to factory specs could not duplicate problem service fee today only customer will monitor? product number on this machine is 84675-A? Customer paid service fee to office with credit card?
Near Deer Park, NY 11729
Paul D
Job Details: 07/15/2020
REFRIGERATOR LG LMXC23796D/00 Installed new freezer evaporator cover with fans error code gone water and ice functioning unit is now working to factory specs
Near East Quogue, NY 11942
Ryan D
Job Details: 07/15/2020
REFRIGERATOR FISHER & PAYKEL E522B "Complaint: opened freezer door found frost build up. Unit needs new defrost heater, sensor an control. Order an return to fix unit.; ordrng 1 847818P (Controller) and 1 818980P (Heater) and 1 855203P (Sensor)"
Near Melville, NY 11747
Ryan D
Job Details: 07/15/2020
REFRIGERATOR SUB ZERO 632/0
Near Cutchogue, NY 11935
Ryan D
Job Details: 07/15/2020
REFRIGERATOR SUB ZERO 642/S Complaint: humming noise from the freezer section. Could not recreate problem.
Near West Sayville, NY 11796
Ryan D
Job Details: 07/15/2020
WASHER BOSCH WAP24201UC
Near Westhampton Beach, NY 11978
Ryan D
Job Details: 07/15/2020
ICE MAKER MARVEL MP15CPS2HS Pulled unit found tight connection to the valve. Tighten connection to the valve unit running to factory specs.
Near Brentwood, NY 11717
Paul D
Job Details: 07/15/2020
RANGE LG LRE3194ST/01 Customers concern is half the buttons on the control panel do not function I found the problem to be the control panel is defective will need whole panel it comes complete with the touchpad (Control panel user interface)
Near Westhampton Beach, NY 11978
Ryan D
Job Details: 07/15/2020
DISHWASHER FISHER & PAYKEL DD24SCTW7 "Installed main control board, an heater plate. Tested unit, unit running to factory specs.
Near East Quogue, NY 11942
Ryan D
Job Details: 07/15/2020
REFRIGERATOR KITCHEN AID KBFC42FSS 00 "Installed new rails. Tested unit, unit running to factory specs.
Near Miller Place, NY 11764
Ryan D
Job Details: 07/15/2020
REFRIGERATOR VIKING DDBB36L-SS customer unit was working, tested door running factory specs.
Near Patchogue, NY 11772
Kenny B
Job Details: 07/15/2020
RANGE GE JB640MR4BS Replaced switch I had a bad switch need to re-order switch; ordrng 1 Wb24t10058 (Switch)
Near Lloyd Harbor, NY 11743
Ryan D
Job Details: 07/15/2020
REFRIGERATOR LIEBHERR BIG 1051 "Installed sensor. Tested unit, unit running to factory specs.
Near Oakdale, NY 11769
Kenny B
Job Details: 07/15/2020
RANGE GE JB650SF4SS Customer complaint broken door glass need to order a part ordrng 1 Wb56x22160
Near Oakdale, NY 11769
Kenny B
Job Details: 07/15/2020
WASHER GE GTWP1000MOWW Customer complaint washer not working properly ordrng 1 Wh38x10017 (Drive assy)
Near Ronkonkoma, NY 11779
Kenny B
Job Details: 07/15/2020
n/a Return part
Near Lake Ronkonkoma, NY 11779
Kenny B
Job Details: 07/15/2020
DISHWASHER LG LDF7561ST need pump order part ; ordrng 1 Ebr79686302 (Controler) and 1 Ajh72949002 (Wash pump)
Near Selden, NY 11784
Paul D
Job Details: 07/15/2020
WASHER LG WT5101HV Customers concern washing machine leaking on the left-hand side underneath drain pump I found the problem to be a loose pipe from the tub drain tighten clamp adjusted tested not working to factory specs
Near Melville, NY 11747
Bob D
Job Details: 07/15/2020
REFRIGERATOR LG LFXS29766S01 Refrigerator is not cooling. I replaced the compressor and filter drier. Refrigerator tested okay to factory specs.
Near Patchogue, NY 11772
Kenny B
Job Details: 07/15/2020
REFRIGERATOR SAMSUNG RF28K9380SR/ AA Customer complaint icemaker not working properly found issue to be kit need parts da97-19898a. Da82-02367a. Da81-05595a. Da97-15217b. Da94-02892n.
Near Oakdale, NY 11769
Kenny B
Job Details: 07/15/2020
DRYER ELECTROLUX EIGD55IKG2 "Replace thermal unit working to factory specifications showed customer
Near East Quogue, NY 11942
Ryan D
Job Details: 07/15/2020
REFRIGERATOR KITCHEN AID KBFC42FSS 00 "Complaint: no ice. Tested optics, optics tested fine ice maker will not advance. Need to order an ice maker. ordrng 1 WPW10277450 (Ice maker)"
Near Remsenburg-Speonk, NY 11960
Ryan D
Job Details: 07/15/2020
REFRIGERATOR SUB ZERO BI-36U/0 Customer had fridge powered down in order for me to test it fridge needs to be on for at least 24hours so I can see frost patterns to determine what the unit is doing. Reschedule for Wednesday.; saved tckt
Near Brightwaters, NY 11718
Kenny B
Job Details: 07/15/2020
REFRIGERATOR JENN-AIR JFC2089BEP00 Replaced water filter drained Air in water line showed customer working to factory specs
Near Great River, NY 11739
Ryan D
Job Details: 07/15/2020
REFRIGERATOR WHIRLPOOL 21TFA** "Installed defrost thermostat, did not install the fan motor because I could not mount it to the bracket. Need to order a new fan motor.; ordrng 1 FDQC16WP1A (Fan motor)"
Near Smithtown, NY 11787
Paul D
Job Details: 07/15/2020
REFRIGERATOR FRIGIDAIRE n/a Customers concern was not cold enough in the fresh food section of refrigerator done some tests evaporator has a good frost pattern all fans working could not duplicate any problem 33° in fresh food section 2° in freezer
Near Middle Island, NY 11953
Paul D
Job Details: 07/15/2020
DRYER LG DLG4971W.ABWEEUS Installed two new thermostats and sensors and igniter tested not working to factory specs
Near Bay Shore, NY 11706
Bob D
Job Details: 07/15/2020
REFRIGERATOR LG LFX31925ST.ASTCNA0 Refrigerator is not cooling down. I replaced the compressor and filter drier and evaporator. The refrigerator tested ok to factory specs.
Near Hauppauge, NY 11788
Paul D
Job Details: 07/15/2020
DISHWASHER LG LDS5040ST Installed new lock assembly tested not working to factory specs?
Near Medford, NY 11763
Bob D
Job Details: 07/15/2020
RANGE VIKING VGIC3654GSS Gas range is not heating in bake. I found 2 bake ignitors and 2 bake burners are defective. ordrng 2 PB040001 (Bake ignitor)s and 2 PB050012 (Bake burner)s
Near East Northport, NY 11731
Paul D
Job Details: 07/15/2020
REFRIGERATOR FRIGIDAIRE FFHT2021QW1 Customers concern was unit not cold enough in the fresh food section I found the problem to be the evaporator drain port was clogged and frozen I defrosted and flush drain port everything is now working to factory specs
Near Greenlawn, NY 11740
Paul D
Job Details: 07/15/2020
RANGE GE JGB280DEN4BB Customers concern was oven door not unlocking After customer use clean slide lock open with screwdriver tested 5 / times now working to factory specifications
Near Huntington, NY 11743
Paul D
Job Details: 07/15/2020
REFRIGERATOR SAMSUNG RF26J7500SR/AA "Customers concern is fresh food icemaker making ice but not producing ice to the dispenser, I found the problem to be the case all the motor assembly is defective will need new I will order new now this is a REV, 03?; ordrng 1 DA97-12540G (Case roger assembled)"
Near Westhampton Beach, NY 11978
Ryan D
Job Details: 07/15/2020
DISHWASHER MIELE G2142U "Complaint: door will not stay opens. Diagnosis: Adjusted tension screws, unit running to factory specs.
Near Islip, NY 11751
Ryan D
Job Details: 07/15/2020
REFRIGERATOR FISHER & PAYKEL RS36A80U1N "Opened the back of the unit took the strain off of the condenser fan motor wire as the bulletin says. Tested unit, unit running to factory specs."
Near West Babylon, NY 11704
Ryan D
Job Details: 07/15/2020
REFRIGERATOR FRIGIDAIRE FGUS2642LF Complaint: unit not dispensing water or Ice and also not making ice. Need to replace the ice maker assembly and dispenser. Order parts and return to fix unit. ; ordrng 1 242074223 (Dispenser) and 1 241798231 (Ice maker)
Near Central Islip, NY 11722
Bob D
Job Details: 07/15/2020
REFRIGERATOR LG LFX31925ST06 Refrigerator is not cooling. I replaced the condensor and the refrigerator tested ok to factory specs.
Near Patchogue, NY 11772
Paul D
Job Details: 07/15/2020
DISHWASHER SAMSUNG DW80K7050US Customers concern is dishwasher not draining and making a grinding noise I found the problem to be the drain pump is defective will need new could not get parts price explain to customer