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for Brookhaven, NY
Kathleen - Brookhaven, NY
Very professional and knowledgeable. They stayed in touch with appointments. They did an excellent job.
Pamela - Brookhaven, NY
DISHWASHER LG LDS5040ST Customer canceled
DRYER MIELE T8023C Installed door lock and tested unit. Unit is running to factory specs. Customer paid balance via card.
DRYER MIELE T8023C Complaint: Dryer not starting. Tested door lock on dry and found it to be defective. Quote: $ ordrng 1 05712493 (DOOR LOCK)
WASHER GE WJSR4160D0WW Complaint: Not spinning. Diagnosis: Opened front of unit and found locked transmission: Quote: $. Customer paid service fee via card.
DRYER GE GTFP490ED7WS Powered dryer on and got heat. Notified customer that if she was getting insufficient heat that it was the vent lines that needed to be cleaned. Unit is running to factory specs.
WASHER LG WM305OC Complaint: Water not coming into machine. Diagnosis: Put unit into test mode and tested v to all solenoids on both hot and cold water valves. Also ran unit on speed cycle and unit was filling fine. Unit is running to factory specs.
DRYER GE GTFP490ED7WS Complaint: No spin. Diagnosis: Opened dryer up to find snapped belt. Quote:$ + tax and customer accepted. Installed ne belt from stock and tested unit. Unit is running to factory specs. Customer paid balance via card. ; used 1 WE12M29 (BELT) from stock
REFRIGERATOR LIEBHERR HCB1561/21-7 "Complaint: Freezer not cold. Diagnosis: found defective sensors and evap fan motor. Quote: $ and customer accepted and Order parts and return to fix unit. I have sensors in stock.; ordrng 1 6118120 (FREEZER EVAP FAN), used 1 959206 (SENSORS) from stock"
DRYER GE GTFP490ED7WS Complaint: No spin. Diagnosis: Returned to house and belt was going on both grooves of dryer. Reinstalled belt and tested unit. Unit is running to factory specs. Balance was already paid.
REFRIGERATOR SAMSUNG RF20HFENBSR Complaint: Water underneath crisper drawers. Diagnosis: Opened up back of unit to find bad defrost heater. Unit needs new defrost heater. DA47-00424L is part
REFRIGERATOR LG LFXS24663S Refrigerator is not cold. I replaced the compressor and filter drier. Refrigerator tested okay to factory specs.
WASHER LG WM3670HWA "Customer complaint Leaking issue to be drain hose not installed correctly Customer will install drain hose
DRYER MAYTAG LDE9904ACE Customers concern was burning smell checked belt drum rollers arm everything in good shape could not duplicate smell did find a problem with the venting drive it needs to be cleaned gave customer dryer vent Wizard‘s number
REFRIGERATOR FRIGIDAIRE LFHB2741PF Installed new thermistor tested damper mechanism opening and closing to factory specs
REFRIGERATOR FRIGIDAIRE LFHB2741PF Customer complaint ice in refrigerator faulty sensor order part ; ordrng 1 240597203 (THERMO)
BARBEQUE DCS DCS24BQN Complaint: Unit needs complete rebuild. Diagnosis: Opened up unit to find that all (5) valves would need to be replaced due to rust along with all 3 burners Explained that unit was 22 years old and parts were NLA