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Local Reviews
for Dix Hills, NY
Powered by Fluid LOCALThe repair from hell
Michael - Dix Hills, NY
My under warranty, LG fridge has been out of commission for 6 months. THEY CAN'T SEEM TO FIX IT.. When it failed, I bought a new one. I transported the broken one to my office, since I figured I would get it fixed and used it in the employee break room. Well, without ANY LOGIC or REASONING, Fleet refused to come to my place of business to service it. So I humped it back home, only for the tech to tell me, he can't work on it, because LG made a mistake on the serial number. So I contact LG and get that straightened out. Then the tech "hurts his back" and I have to wait another month.. Well, he finally came this past Friday and said it was fixed. On Sunday, the FREEZER went from 28 degrees to 40 degrees in a matter of hours, so I unplugged it. I left a voice mail, no reply.. I called and called Monday until someone finally answered the phone. I asked to speak to the owner or the tech who came. She refused. I explained the problem, and she tells me to plug it back in. I explained that there still must be a refrigerate leak and the compressor will burn itself out once the refrigerant leaks out completely. This has happened to this unit twice already and LG keeps sending new compressors and parts. Also, air conditioners typically have a pressure switch to keep this from happening, but fridges do not. I was trying to keep them from having to replace MORE parts and waste more time, letting them know there is still a leak.. The receptionist does not care, It fell on deaf ears.. She is CLUELESS and is like a robot.. She doesn't listen and keeps repeating the same thing over and over and over. I know more about refrigeration than she does. Save yourself the time and aggravation and find a real company to fix it. If the owner of Fleet sees this, please contact me.. NO ONE should have to experience the shoddy service i have been given.
Great Service
Monica - Dix Hills, NY
Kenny is a great service repairman
Very good service
Lewis - Dix Hills, NY
Service was very good, technicians were friendly and did a great job of fixing the problem with my dryer. I would recommend them.
Good
John - Dix Hills, NY
Robert
Robert - Dix Hills, NY
He was a class act!!! True asset to your company, I would definitely recommend him.
Great service
Abdul - Dix Hills, NY
Very professional
Great service
Jill - Dix Hills, NY
Great Service
Thomas - Dix Hills, NY
Joe is extremely competent and professional. He arrived on time and efficiently completed our installation.
Busted Microwave
Jennifer - Dix Hills, NY
Overall experience was a pleasure. Technician was lovely, repair was done quickly.
Kenny B.
DRYER LG DLGX3002R Customer complaint unit not heating and loud noise found issue to be rollers and high limit THERMO Estimate is tax ; ordrng 2 4581EL2002C (ROLLERS)s and 1 6931EL3002M (THERMO) and 1 6931EL3004B (THERMO)
Ryan D.
RANGE ELECTROLUX E30EW85ESS2 Complaint No bake. Diagnosis: Tested continuity to bake element and got nothing. Unit needs new bake element. Quote: $ and customer accepted and made deposit on other ticket for both appliances. Order parts and return to fix unit. ; ordrng 1 318254906 (element bake 3400w)
Ryan D.
MICROWAVE DACOR n/a Complaint: No heat. Diagnosis: Tested bottom door switch and door switch needs to be replaced. Quote: $ ; ordrng 1 66374 (DOOR SWITCH)
Ryan D.
RANGE DACOR DERD36SCH Complaint: No display. Diagnosis: Tested power to display and got 24 volts. Display needs to be replaced.
Ryan D.
MICROWAVE DACOR n/a Installed switch and tested unit. Unit is running to factory specs. Customer paid balance via card.
Ryan D.
ICE MAKER MARVEL 30IM6053 Ordering ice maker cleaner.
Ryan D.
RANGE DACOR DERD36SCH Complaint: No display. Diagnosis: Tested power to display and got 24 volts. Display needs to be replaced. Due to pandemic customer does not want to be without range until further notice. Customer paid service fee via card.
Ryan D.
MICROWAVE DACOR n/a Complaint: No heat. Diagnosis: Tested bottom door switch and door switch needs to be replaced. Quote: $. order parts and return to fix unit. Customer paid service fee via card ; ordrng 1 66374 (DOOR SWITCH)
Bob D.
REFRIGERATOR LG LFXC24726D/00 Refrigerator is not cooling down properly. Replaced compressor and filter drier and evaporator. Refrigerator tested okay to factory specs.
Ryan D.
DRYER WHIRLPOOL WED9610XW0 Complaint: Dryer does not tumble. Diagnosis: Opened dryer up to find defective idler pulley. Belt was still intact but was a bit frayed. Pulley and belt need to be replaced. Quote: $ and customer accepted and made deposit of $00 via . Order parts and return to fix unit. ; ordrng 1 661570V (belt) and 1 W10837240 (idler pulley)
Ryan D.
DRYER WHIRLPOOL WED9610XW0 Installed pulley and belt and tested unit. Unit is running to factory specs. Customer paid balance via cash.
Kenny B.
RANGEHOOD ELICA CHE36600SS Same issue as before lights will not shut off Unit being replaced replaced display and control board twice. Same issue
Kenny B.
RANGE ELICA CHE36600SS Spoke to Elica same issue with unit lights do not shut off had said possible bad boards will order touchpad and control board ; ordrng 1 BE1CAA (CONTROL BOARD)
Kenny B.
RANGE ELICA CHE36600SS Spoke to Elica shipping control board replaced touch board light doesn’t shutoff; snapped 3 QuickPics
Kenny B.
RANGE LG LSSE3026ST Replaced fan motor ran unit working to factory specs no other issues
Bob D.
REFRIGERATOR LG LFX31925ST/06 Refrigerator is not cooling down. Replaced compressor and filter drier. Refrigerator tested okay to factory specs.
Kenny B.
RANGE LG LSSE3026ST Spoke to Todd tech support need fan ; ordrng 1 MDG62882901 (FAN)
Kenny B.
WASHER LG WM2455HW Replaced valve showed customer working tested good no leaks customer
Kenny B.
WASHER LG WD100CV Replace lid assembly showed customer working running to factory specifications tested good
Bob D.
WASHER LG WM2487HRM "Assisted in replacing the wash basket, seal and bearing. Unit tested ok to factory specs."
Ryan D.
REFRIGERATOR VIKING VCSB548SS Complaint: Icemaker not producing ice. Diagnosis: units water supply tube is cracked. And needs to be replaced. Order part and return to fix unit unit. ; ordrng 1 A3127415 (WATER SLIDE)
Kenny B.
DRYER ELECTROLUX EFME617SIW Replaced faullty parts need blower wheel ; ordrng 1 5304513609 (BLOWER)
Kenny B.
WASHER LG WM2487HRM Replaced both shocks and boot showed customer working tested good running to factory specs customer
Kenny B.
REFRIGERATOR LG LMXC23796D Customers complaint door not closing properly on right side Tech adjusted hinge and doorstop unit working the factory specifications showed handyman door is much better now
Kenny B.
DRYER ELECTROLUX EFME617SIW Customer complaint noisy and rattles found broken roller and pulley part # 134715900 (4) rollers. Pulley 134793500 parts ; ordrng 6 134715900 (ROLLERS)s and 1 134793500 (PULLEY )
Kenny B.
WASHER LG WM3670HVA "Customer complaint not draining,found bad pump also found too much soap suds explained to customer the use of soap and cleaning machine, replaced pump showed working tested , running to factory specs, took pictures"
Kenny B.
DISHWASHER GE GSD3300N00CC "Customer complaint leaking ,found leaking water valve customer
Ryan D.
DRYER WHIRLPOOL WED92HEFW0 Complaint: Dryer sounds like thunder. Diagnosis: Set screw on front panel was not tightened all the way home causing roller to not be on track. Set screw the way it was supposed to be set and tested unit. Unit is running to factory specs.
Kenny B.
WASHER LG WM2487HRM Customer complaint burning smell sound supports broken need to order supports and boot need dampener 383eer3001j (2) and boot 4986er0004g
Kenny B.
DRYER WHIRLPOOL WED92HEFW0 Replaced part roller belt pulley showed customer working tested good running to factory specs
Kenny B.
REFRIGERATOR FRIGIDAIRE FFTR2021TS Customer complaint freezer not cool enough found then not spinning properly repaired connection to fan unit running to factory specifications
Kenny B.
WASHER LG WM3670HVA "Customer complaint unit not draining I tried cleaning out drain pump on able to order in pump service unit; rqstng P&A on 1 4681EA2001T (DRAIN PUMP)"
Paul D.
DRYER WHIRLPOOL WED92HEFW0 Customers concern is squeaking noises coming from dryer this will need to two front loaders the pulley idler assembly and the drum belt
Ryan D.
REFRIGERATOR SUB ZERO 650/S3 Installed board and bi metal thermostat and tested. Unit is running to factory specs.
Kenny B.
RANGE LG LSSE3026ST Customers complaint unit not heating properly found customer has faulty relay board need to order part; ordrng 1 EBR80595405 (RELAY BOARD)
Kenny B.
RANGE AVANTI GR2414CW "Customer complaint left front burner not lighting properly found burn and cap not seated correctly showed customer correct way for burners to sit, avanti
Paul D.
RANGE ELECTROLUX EW301S80RSA Customers concern Wass oven a little warm to the touch I found the problem to be customer had left lights on for which were very hot halogen lights told her to turn the lights off check in a few hours
Ryan D.
REFRIGERATOR SUB ZERO 650/S3 Complaint: Unit not making ice. Diagnosis: Icemaker is not making ice due to frost build up on evaporator. Board needs to be replaced. Bi-metal also needs to be replaced. Order parts and return to fix unit. Remind customer that fridge and freezer need to be defrosted with unit off for 24 hours prior to repair. ; ordrng 1 7006594 (DEFROST BI METAL) and 1 7014184 (BOARD)
Paul D.
RANGE GE PROFILE PS978ST1SS Customers concern was front right multiple range burner not heating on outer portion of the element I found the problem to be the burner element itself would need to be replaced
Kenny B.
REFRIGERATOR GE PYE22PSKSS Customer complaint no ice Icemaker was turned off turned unit back on also found loose connection unit working to factory specifications
Paul D.
WASHER LG WM4070HWA Customers concern is washer is leaking I found the problem to be the mixer large water inlet valve leaking would need to be replaced
Paul D.
WASHER ELECTROLUX EWFLS70JIW0 Installed new water inlet assembly which customer had tested no longer leaking and working to factory specs
Kenny B.
RANGE FRIGIDAIRE FPGH3077RF Customers complaint surface middle burner not shutting off. check out unable to verify burner not shutting off cleaned and adjusted middle burner is running to factory specs Frigidaire
Paul D.
RANGE FRIGIDAIRE LFEF3052TFB Installed new burner and switch tested now working to factory specs
Paul D.
REFRIGERATOR LG LFX31925SW/00 "Customers concern was paint peeling on dispenser door, I explain to the customer that the door slab would have to be replaced