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for Shoreham, NY
WASHER LG WM3900HBA.ABLEUUS Complaint: Water left in machine after cycles. Diagnosis: Inspected unit and found that drain is 8 and a half feet in the air. This is creating the draining issue and the PVC pip needs to be lowered. Told customer this was a plumbing issue and put unit in test mode and tested all components to unit. Unit is running to factory specs.
DISHWASHER KITCHENAIDE n/a Customers concern is top rack broke off rails dishwasher will need right and left track also adjuster kit I ordrng 2 Wpw10195623 (Left and right track about the same ordering two off)s and 1 W10712394 (Adjuster kit)
DRYER LG DLE5977W Complaint: No heat. Diagnosis: Opened up dryer to find bad high limit thermostat. Told customer they had to fix their venting or thermostat will keep blowing. Customer is aware and will fix venting. Replaced thermostat from stock and tested unit. Unit is running to factory specs. ; used 1 6931EL3003D (THERMOSTAT) from stock
REFRIGERATOR LG LMXS27626D/01 Refrigerator is not cooling properly. I replaced the compressor and filter drier. Refrigerator tested okay to factory specs.
DRYER LG DLE5977W Complaint: No heat. Diagnosis: Opened unit up to find a defective high limit thermostat. Thermostat needs to be replaced. Quote: customer accepted. Installed thermostat from truck stock and tested unit. Unit is running to factory specs. Customer paid balance ; used 1 6931EL3003D (HIGH LIMIT THERMOSTAT.) from stock
DRYER LG DLE7177RM "Customers concern was dryer not drying clothing taking about 3 hours per load,I found dryer is heating bur vent needs to be cleaned I gave customer dryer vent Wizard’shave a vent cleaned customer understands if there is a further problem after vent is cleaned to contact us
REFRIGERATOR LG LMXS30776S Customer complaint no cool found bad compressor may need evaporators and condenser compressor
DRYER SPEEDQUEEN ADG3LRGS111TW01 Complaint: Squeaking. Diagnosis: Opened up front panel to dryer and found defective pulley and belt. Pulley and belt both need to be replaced . Belt D511255P Pulley Shaft 56461P Pulley 510142P
WASHER LG WT1501CW.ABWEEUS Customer complaint unit not draining pulled unit out took pump apart cleaned pump ran unit working good working to factory specifications Home Depot warranty showed Customer working
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Customers concern was samsung refrigerator freezer not cold enough not freezing food, I found the problem to be a restriction in the sealed system, customer refused repair. This was a rev, 07"