Cx complaint is tub has a crack in it and is leaking all over the floor / cx advised another company was here and this was his diagnosis / removed unit from cubby and back panel and confirmed previous companys diagnosis / rear tub assembly has a 1 inch size hole in it from physical impact / this defect is not normal wear and tear and not covered under warranty / needs to be replaced / tub job / needs approval / cx request me to leave back panel off so they can attempt repair / advised to do this at own risk / pushed unit back into cubby space / need to order rear tub assembly / drum / 2 man job ; ordrng 1 W10901030 (Outer tub assembly complete)

Customers complaint is top washers is giving an LC1 error / diagnosis both softener dispensers are overfilling / clogged / ran unit in smart install and found no defects / with normal operation softener dispenser activates causing a small drip down to leak sensor / no defects with unit advised cx must clean out softener dispenser buildup

Cx complaint ice maker is not making any ice / diagnosis tray was stuck in down position / reset ice maker twice to confirm proper operation and fill / advised cx sometimes these ice makers will get stuck / motor looses position and just needs to be reset / showed cx where reset button is / ice maker is functioning and filling as should with no defects /

"Replaced idler pulley and used customers spare belt and unit tested ok to factory spec

"Troubleshooting Lg refrigerator, I found faulty compressor , #tca38151706, and filter dryer # adh73150210,I found Freon leak at condenser, is corrosion very rusty