"Customers concern is direct cool ice maker freezing up not producing ice, done some tests this unit will need the up grade service kit for this model I will order it now; ordrng 1 DA82-02675A (Ice maker service kit)"

"Customers concern is bottom spray arm not rotating,I found the problem to be the spray arm is defective will need new, order part needed now ; ordrng 1 5304506660 (Lower spray arm)"

Complaint; not drying. Customer had unit pinching transition duct. He is going to fix himself. No mechanical failure. Unit running to factory specs.

"Complaint: no spin. Diagnosis turned unit on timed dry with no clothes in it unit checked okay. ran unit on every cycle with clothes in it still can not recreate problem, Other then that unit checked okay."

Tech was assigned as a helper;