An LG washer displaying the UE or uE error code means that the load in the washer is unbalanced. In most cases, the issue can be fixed by adjusting the load or by leveling the washer. However, if the error persists, it may mean that there is a faulty part that needs to be replaced.
When the uE error code is displayed, it means that the washer is trying to resolve the issue. The washer will fill with water to try to balance the load. It will then drain and try to spin again. The washer should repeat this process three times. If it cannot resolve the issue, the error code will switch from uE to UE, which means that the washer cannot balance the load and the issue requires assistance.
Follow the solutions below to fix the issue and clear the UE error code.
1. Make Sure the Load is Balanced
Check that the washer is not overloaded and remove items if necessary. If the load appears unbalanced, consider adding or removing items to balance it out. Often, bulky or large items, like pillows and blankets, or sometimes small loads, can cause the washer to be off-balance. Consider adjusting the wash cycle’s settings or add or remove items to fix the issue. If you have a top-loader washer, check that items are not tangled up around the agitator and causing the issue.
2. Run a Rinse and Spin Cycle
Empty the washer; then run a rinse and spin cycle. The cycle should take about 20 minutes. At the end of the cycle, check if the uE or UE error code is still showing. If the code is showing, move on to the next solution to troubleshoot the issue. If the code is no longer showing, make sure not to overload the washer and balance out future loads. Checking that the washer is level can also ensure the issue does not happen again.
3. Check That the Washer Is Level
Use a bubble level to ensure that the washer is level. Check with the level positioned front to back and across the width, side to side. If the washer is not level, adjust the legs on the washer to fix the issue. On top-loader washers, you can check that the plastic guard around the drum is not more exposed on one side than the other. If the drum is leaning more to one side, you will need to adjust the legs to raise the side that the drum is leaning toward.
4. Adjust the Legs to Level the Washer
Most washers come with four leveling legs at the base of the washer. To adjust the leveling legs, locate the locking nut on the leg and loosen it with a wrench. Then, turn the leg clockwise to lower the leg or counterclockwise to raise the leg. Adjust the legs until the washer is level. When you have verified that the washer is level, tighten the locking nuts to lock them in place.
5. Check the Leveling Legs
Along with the washer needing to be level, the four leveling legs also need to be firmly on the floor to provide stability when the washer spins. If the floor is too slippery to keep the washer balanced, it is recommended that you use non-skid pads to prevent the washer from moving during the cycle. The locking nuts that lock the legs in place also need to be tight against the base of the washer. Use a wrench to ensure that the locking nuts are tightly secured.
6. Check the Rotor Mounting Nut
This fix is not as common as the above, but if you are still struggling with the UE error code, then making sure the rotor mounting nut that secures the rotor assembly over the stator is tight may solve the issue. You may also want to check that the mounting bolts that secure the stator are secured tightly as well. If the bolts appear damaged, replacing them may fix the issue. Make sure to disconnect the washer from the power source before removing the necessary panels to access the stator assembly.
7. Check the Suspension Rods or Shock Absorbers
The suspension rods on a top-loader washer, and the shock absorbers on a front-loader washer, help to reduce the movement of the washer. The UE error code may be caused by worn suspension rods or shock absorbers that may need to be replaced. Worn suspension rods or shock absorbers would be causing excessive noise and vibration during the spin cycle.
Before removing the panels to access the suspension rods or shock absorbers, make sure to disconnect the washer from the power source. The suspension rods are attached to the outer tub and threaded through a support bracket. Shock absorbers connect to the bottom of the cabinet and the tub. Putting the washer on its side may improve access to the shock absorbers at the bottom of the washer.
8. Check the Hall Sensor
The hall sensor or rotor position sensor monitors the motor’s operation. In some cases, a faulty hall sensor may be responsible for the UE error. The hall sensor can be tested with a multimeter to determine if it needs to be replaced. The hall sensor is located at the bottom of the stator. Make sure to disconnect the washer from the power source before removing the panels to gain access to the hall sensor.
9. Replace the Control Board and Display Panel
If you are still unable to resolve the UE error code, replacing the control board and the display may solve the issue. This fix assumes the control board has a fault that is giving a false indication that the washer is unbalanced.
10. Update the Software
In the past, LG top-loader washers have been known to have an issue with the Smart balance feature that has caused the UE error code. To fix the issue, you will need to contact LG Product Support to request a software update.